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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

So poor

They do not reward long standing customers and they will try to squeeze money out of you regardless of your circumstances. I understand this is a business but at the end of the day we dealing with human beings. Will not recommend it at all Reviewed on: 28th August 2023

Great and low prices

Reliable and convenient company that’s value for money Reviewed on: 25th August 2023

Easy to sign up

Really easy to take out a new policy online, website clearly shows options and different products Reviewed on: 25th August 2023

Very good company

I have Hastings insurance for car and Am very happy one of the best insurance company . Reviewed on: 25th August 2023

Straightforward cover

I have found Hasting Direct to be a very professional insurance company and their cover is tailored to my needs Reviewed on: 24th August 2023

Not good

Was told not to pursue claim against drunk driver who hit my parked car because I didn't get his details before he was taken away in an ambulance by the police. Reviewed on: 24th August 2023

Very reliable and easy

Good experience and competitive price, no problems with the service and the app is easy to use. Reviewed on: 24th August 2023

No nonsense

For the first time in 10 years driving, I've stayed with the same insurance company two years in a row. There were no other quotes that even came close to being reasonable. Auto-renewal process made it an easy job this year. Reviewed on: 24th August 2023

Competitive with great level of cover

I have been with hastings direct car insurance and home insurance for a few years. They are competitive and offer a great level of cover. The customer service is really friendly and its easy to get through to them. Also the hastings direct app is very useful and can't save time having all your documents in one place, but also having they ability to make certain changes to your policy. Reviewed on: 24th August 2023

Very good

Great value simple to use on line or over the phone beat any like for like quote Reviewed on: 23rd August 2023

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