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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.06
Based on 674 reviews, last reviewed 31st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025
Josh's avatar
Josh

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025
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UnhappyConsumer
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Great service

5
Absolutely great value and service Reviewed on: 23rd August 2023
DAN Laryea's avatar
DAN Laryea

One of the best experiences

5
I recently had the pleasure of securing my car insurance with Hastings, and I am absolutely thrilled with the level of service and coverage they have provided. From the moment I reached out for a quote, to the seamless sign-up process, and even through a recent renewal quote matching experience, Hastings has exceeded my expectations. Reviewed on: 23rd August 2023
van ticar's avatar
van ticar

One of the best

4
All insurance is a rip off but after dealing with many, Hastings has to be one of the best for reliability, customer care and ease of use. Reviewed on: 23rd August 2023
Daniel Howells's avatar
Daniel Howells

Great value, great company

5
I have been with Hastings Direct for 4 years now and have never had a reason to change. Their car insurance is great value for money, their app is so simple and easy to use and their customer service is super quick and very helpful. Every time I call I’m usually through to someone within seconds. I highly recommend using Hastings Direct. Reviewed on: 23rd August 2023
Lorna Morris's avatar
Lorna Morris

Great car insurance

5
Never had any problems with them always been straight with me 100% when it comes to making a claim Reviewed on: 23rd August 2023
Michael Brunellescbi's avatar
Michael Brunellescbi

First time customer

5
Really like being with Hastings direct. This is my first time being with them for an insurance product. The app is so easy to set up up and use and I got a discount for having an online policy rather than a call centre one Reviewed on: 23rd August 2023
TechnicalMarvel's avatar
TechnicalMarvel

Great service

5
I have been with Hastings as I am impressed with their app and service provided by them. Reviewed on: 23rd August 2023
Mo Khalil's avatar
Mo Khalil

Excellent cover made easy

5
Simple to use online site with excellent explanations of the cover highly recommend Reviewed on: 22nd August 2023
Alan Roberts's avatar
Alan Roberts

Good company

4
Good company and insurance provider... Reviewed on: 22nd August 2023
ALEKSEJS BEREZINS's avatar
ALEKSEJS BEREZINS

Great insurance company

5
I am very happy and satisfied with this insurance company. They are very helpful and transparent. I have recommended this company to my friends and family Reviewed on: 22nd August 2023
Mudassar Hassan's avatar
Mudassar Hassan

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