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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

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3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (676)

Good company

Good company and insurance provider... Reviewed on: 22nd August 2023

Great insurance company

I am very happy and satisfied with this insurance company. They are very helpful and transparent. I have recommended this company to my friends and family Reviewed on: 22nd August 2023

Insurance made easy

Easy to use app. Affordable price. Reviewed on: 22nd August 2023

Big premium increase

The renewal price was around 50% more than last year which I think is excessive as I haven't made any claims. I checked online but it was the same everywhere else so I stayed with Hastings Direct. Reviewed on: 22nd August 2023

Great multi car discount

Have used this provider several times over the 7 years of driving. They offer a great multi car discount which is perfect for me and my partner. Nearly always the cheapest provider for us. Reviewed on: 22nd August 2023

Very easy and straightforward

Rang them up and my car insurance was done less than 5mins. very quick. Reviewed on: 22nd August 2023

Superb Insurance Company!

Being with Hastings Direct has been a walk in the park compared to other insurance companies. They have an app that it's really easy to navigate and shows you what you are looking for in an easy way. I have contacted them directly on the phone and they have been helpful too. I would totally recommend them! Reviewed on: 22nd August 2023

Trustable Insurance

Trustworthy insurance company that give you great deals on all kinds of insurance Reviewed on: 22nd August 2023

Cheapest around and dealt with my claim well

I’ve used Hastings for several years. When I’ve needed to claim (car stolen) it was dealt with well and I’ve been happy with their service. They almost always come out cheapest too. Reviewed on: 22nd August 2023

Easy to use, helpful insurance provider

Never encountered a problem before, easy to use and good customer service Reviewed on: 22nd August 2023

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