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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

easy car insurance

easy to use and very straight forward car insurance. Reviewed on: 23rd August 2023

Easy to buy but not needed to claim

Easy to purchase good renewal quote not needed to claim Reviewed on: 23rd August 2023

Claim Hell

Wife reversed car into a supermarket sign, damage to rear bumper and side light, took a year to resolve the claim and constant pressure to get the excess back via Go Compare (£250) It took around 15 months to sort out, first time I had to make a claim on Car Insurance and I would not want to go through that again , not sre why it took so long as there were no other parties involved. Needless to say at rewal the price increased signicantly , but alas they were still the cheapest I could find , so stuck with them for another year. Frustrating Claims process and disapointing considering they are one of the UK's largest Insurance Groups. Reviewed on: 23rd August 2023

Great Service, matched price renewals.

I have been with Hastings direct for 2 years now. Having contacted them for certain updates and changes I can say they are quick to reply back and help you out with your issues. Also with the renewals they matched the price with the lowest quote I could get in the market which is great as then don't have to worry to keep moving around between insurance companies. Reviewed on: 23rd August 2023

Great service

Absolutely great value and service Reviewed on: 23rd August 2023

One of the best experiences

I recently had the pleasure of securing my car insurance with Hastings, and I am absolutely thrilled with the level of service and coverage they have provided. From the moment I reached out for a quote, to the seamless sign-up process, and even through a recent renewal quote matching experience, Hastings has exceeded my expectations. Reviewed on: 23rd August 2023

One of the best

All insurance is a rip off but after dealing with many, Hastings has to be one of the best for reliability, customer care and ease of use. Reviewed on: 23rd August 2023

Great value, great company

I have been with Hastings Direct for 4 years now and have never had a reason to change. Their car insurance is great value for money, their app is so simple and easy to use and their customer service is super quick and very helpful. Every time I call I’m usually through to someone within seconds. I highly recommend using Hastings Direct. Reviewed on: 23rd August 2023

Great car insurance

Never had any problems with them always been straight with me 100% when it comes to making a claim Reviewed on: 23rd August 2023

First time customer

Really like being with Hastings direct. This is my first time being with them for an insurance product. The app is so easy to set up up and use and I got a discount for having an online policy rather than a call centre one Reviewed on: 23rd August 2023

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