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Review of the Hastings Direct, Car insurance:

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Customer service appealing - Will NOT refund a huge increase in renewal even with a confirmed cancelled claim

Renewal price came through on the 27/04 due on the 26/05 for £1,681.87. Due to the below they increased my renewal to £3.131.98 and only refunded £443.80 of the £1,450.11 has been refunded to date. On the 02/05 an unexpected claim was made against me even though this claim was in Surrey.... I'm in Norfolk!! Clear and sufficient tracking evidence and CCTV evidence was sent to Hastings to prove that this trip had not been made by ourselves. Hastings would not accept any of these as clear proof (for whatever unknown reason). We also had a third party inspect the vehicle for damage to which zero evidence of any damage was found. Multiple emails and calls have been with Hastings however their service has been abysmal. On the 08/06 they confirmed that the claim had been cancelled however they have only issued a partial refund of the difference. Is it too much of a convenience that this claim was made near to when the renewal came through.... Who knows, however Hastings should not be touched as when things go wrong it will be you left out of pocket. Reviewed on: 17th June 2023

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