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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.03 (682 reviews)

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3.03

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Great multi car discount

Have used this provider several times over the 7 years of driving. They offer a great multi car discount which is perfect for me and my partner. Nearly always the cheapest provider for us. Reviewed on: 22nd August 2023

Very easy and straightforward

Rang them up and my car insurance was done less than 5mins. very quick. Reviewed on: 22nd August 2023

Superb Insurance Company!

Being with Hastings Direct has been a walk in the park compared to other insurance companies. They have an app that it's really easy to navigate and shows you what you are looking for in an easy way. I have contacted them directly on the phone and they have been helpful too. I would totally recommend them! Reviewed on: 22nd August 2023

Trustable Insurance

Trustworthy insurance company that give you great deals on all kinds of insurance Reviewed on: 22nd August 2023

Cheapest around and dealt with my claim well

I’ve used Hastings for several years. When I’ve needed to claim (car stolen) it was dealt with well and I’ve been happy with their service. They almost always come out cheapest too. Reviewed on: 22nd August 2023

Easy to use, helpful insurance provider

Never encountered a problem before, easy to use and good customer service Reviewed on: 22nd August 2023

Ok but not brilliant

I use these for multi car cover when I phoned up for a renewal price I was told to shop around and phone them back after Thought multi car would mirror cars but it doesn’t and also they do t so temporary drivers you have to pay for a year Reviewed on: 22nd August 2023

Does the job

Provides insurance, yet to have to test their customer experience but managing your account is straightforward Reviewed on: 22nd August 2023

Fuss free and easy

Have been with Hastings for a number of years and have been very impressed with the ease of setting up and renewal. Also very pleased not to have unnecessary or unexpected yearly increases on my car insurance premium! Reviewed on: 22nd August 2023

Great all rounder for car enthusiast

When calling the company, the wait times are short. The staff are knowledgable and assist in my queries. The price isn’t the cheapest but they cover much more than standard insurers. Overall a great company who I renew with yearly. Reviewed on: 22nd August 2023

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