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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.15
Based on 688 reviews, last reviewed 17th Jul 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026
Leanne S's avatar
Leanne S

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026
Rachel Stewart's avatar
Rachel Stewart
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

Cheapest around and dealt with my claim well

5
I’ve used Hastings for several years. When I’ve needed to claim (car stolen) it was dealt with well and I’ve been happy with their service. They almost always come out cheapest too. Reviewed on: 22nd August 2023
Tmbry92's avatar
Tmbry92

Easy to use, helpful insurance provider

4
Never encountered a problem before, easy to use and good customer service Reviewed on: 22nd August 2023
Chloe 's avatar
Chloe

Ok but not brilliant

3
I use these for multi car cover when I phoned up for a renewal price I was told to shop around and phone them back after Thought multi car would mirror cars but it doesn’t and also they do t so temporary drivers you have to pay for a year Reviewed on: 22nd August 2023
Penny Pinnick's avatar
Penny Pinnick

Does the job

4
Provides insurance, yet to have to test their customer experience but managing your account is straightforward Reviewed on: 22nd August 2023
Capyleo Dickinson's avatar
Capyleo Dickinson

Fuss free and easy

5
Have been with Hastings for a number of years and have been very impressed with the ease of setting up and renewal. Also very pleased not to have unnecessary or unexpected yearly increases on my car insurance premium! Reviewed on: 22nd August 2023
moorecara3@gmail.com's avatar
[email protected]

Great all rounder for car enthusiast

4
When calling the company, the wait times are short. The staff are knowledgable and assist in my queries. The price isn’t the cheapest but they cover much more than standard insurers. Overall a great company who I renew with yearly. Reviewed on: 22nd August 2023
Olly Overton's avatar
Olly Overton

They are great

5
Great deals. Easy to understand. Very friendly Reviewed on: 22nd August 2023
Tony Williams's avatar
Tony Williams

Best quote

5
Quick and easy. Hassle free.......... Reviewed on: 17th August 2023
T's avatar
T

Does the job

3
Can't say anything beyond it does what you expect. Don't hear from them but I haven't really had to be in contact for any reason. Auto renewal of policy is a pain in the backside however as they make it difficult to turn off. Reviewed on: 9th August 2023
B Hud's avatar
B Hud

Best car insurance company

5
Great service, easy to use app, customer support is very friendly and was extremely reliable and helpful after a crash I had. They made everything so simple! Reviewed on: 8th August 2023
Georgina Hall's avatar
Georgina Hall

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