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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.07

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Hastings

Hastings are cheap and with a proper contact centre!! Reviewed on: 1st August 2023

Prompt and efficient when needed

When needed the were prompt and efficient. They talked me through what would happen and asked if I had any questions or if there was there anything else I may need help with. I felt assured of their service. Reviewed on: 28th July 2023

Easy to deal with claims

When I had to make a no-fault claim, they set me up with a courtesy car same day and were quick to get the repairs started. Reviewed on: 27th July 2023

Excellent deal for car insurance

Great Company for car insurance with extras added on eg car breakdown Reviewed on: 27th July 2023

Make haste in the opposite direction from Hasting Direct!

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful. Reviewed on: 19th July 2023

Great customer service

Always fair renewal price and helpful customer service staff. Reviewed on: 13th July 2023

Would avoid at all costs

Had a vehicle accident, been left without a vehicle although fully comp. They use a tick box to find liability regardless of proof the other driver is liable and has stated the police reports and independent witnesses have no impact as they have a tick box only option. Reviewed on: 10th July 2023

Rubbish

Have been with Hastings for over 10 years, never missed a payment never had a problem. Trying to cancel my insurance has been a joke. Not used my car in over 9 months for the passed 4 months have been trying to get through to them and not been able to do so, (have logs of the calls and time frame before I gave up). Finally got through tonight and they charged me 3 times what my monthly insurance was simply to cancel despite me explaining I have been trying to get through for the last four months and they have had 9 months worth of money to insure a car I haven't used. 1st person I spoke to hung up on me, 2nd person was lovely and very helpful but the powers behind her refused to compromise despite me having records of all the times iv tried to be in touch. Absolutely garbage will never use them again, loyal customer for years and all they wanted was their pennies ignorant of the fact they would have made much more from me when I bought my new car. Bad company, poor customer relations and no loyalty .... avoid if u can. Reviewed on: 29th June 2023

Crap

Had accident stood at side of road out of danger google Hastings direct number rang and spoke to who I thought was Hastings which in fact was a company called nationwide hire !!! Extremely worried when found I wasn't talking to Hastings. Rang Hastings who said it happens a lot !!!! Why can't they sort this problem out who's scamming who Reviewed on: 29th June 2023

Thank you Hastings

We had a car accident on the 14th June, left without a replacement vehicle, after making a complaint we were compensated and also given a hire vehicle. Thanks you Hastings customer complaints team. Reviewed on: 29th June 2023

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