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Christine James

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Review of the Hastings Direct, Car insurance:

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Wish I could give 0 Stars

We have had a multi car policy with Hastings Direct for the last 2 years, our renewal is due on 1st Jan we had a quote last night +£300 increase on last year but decided to renew so rang them at 9.00am to pay in full (£920) to be told that there is a problem with our policy and their system won’t let us renew. I have spent 2.5 hours on and off the phone with them this morning just to be told they don’t know what the problem is so with less than 24 hours left on our insurance to just go elsewhere. To add insult to injury even though I paid in full last December I have received an email saying that I owe them £46.00 for cancelling the policy even though they cancelled it. To be fair their customer service people have tried their best but do come across as clueless. To think I bought my house and contents insurance with them last night I am now regretting that decision. Reviewed on: 30th December 2023

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