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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

Listen too you eventually

Used them for occasional travel in a third car.Used a monitor linked to a phone app.Once it was made clear to them that it was an “occasional “ use vehicle they stopped harassing me and accepted the use I’d signed up for. Reviewed on: 8th August 2023

Lied directly to both my son and myself, untrustworthy atworthy

They talk a good game, but have so many loopholes to avoid paying out that you'd have to be Saul Goodman to stand a chance. One of their operatives lied directly to both my son and I individually. It is a long tedious story and I won't bore you with the details, since the complaint is still ongoing, but I will tell you that they are dishonest grifters and absolutely not to be trusted at all. Reviewed on: 8th August 2023

Good price - kind of

Cheapest around for car insurance, but £20 just to change my address and I was the one who did it online Reviewed on: 4th August 2023

Terrible

No communication. Terrible. Cancelled a policy whilst I was away without trying to phone/text me, with one email that went to spam and no other attempts. Tried to sort, but they were as useless as I’d come to expect Reviewed on: 2nd August 2023

Hastings

Hastings are cheap and with a proper contact centre!! Reviewed on: 1st August 2023

Prompt and efficient when needed

When needed the were prompt and efficient. They talked me through what would happen and asked if I had any questions or if there was there anything else I may need help with. I felt assured of their service. Reviewed on: 28th July 2023

Easy to deal with claims

When I had to make a no-fault claim, they set me up with a courtesy car same day and were quick to get the repairs started. Reviewed on: 27th July 2023

Excellent deal for car insurance

Great Company for car insurance with extras added on eg car breakdown Reviewed on: 27th July 2023

Make haste in the opposite direction from Hasting Direct!

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful. Reviewed on: 19th July 2023

Great customer service

Always fair renewal price and helpful customer service staff. Reviewed on: 13th July 2023

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