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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.07

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Worse Insurance company ever

Partner had a fault accident and the car was taken to storage, garage has been assigned, but the car is awaiting collection for it to be assessed for repairs or write off, paid extra at the start of the policy for a hire car, 3 weeks on, and I keep being told until the car is not assessed either for repairs, then a courtesy car will be given by the garage, if its a write off we get a hire car. This is a complete joke, pay for comprehensive and hire car so that you are not left stranded without a car, and Hastings do not honour this, and to make matters worse the complaints team are a complete waste of time, another week or 2 before anything can be done. Totally understand a shortage of parts at the moment, but why pay for the extras when this is not honoured, a hire car should be provided until a decision is made. Would never use Hastings as an insurance provider ever again. Reviewed on: 28th June 2023

Please avoid this company

Had an accident in January not my fault person ran away was later charged it's still sitting at open claim fault today as they don't reply to emails or calls yet send you letter to say you haven't responded. I have kept all my emails to prove I have Reviewed on: 25th June 2023

Customer service appealing - Will NOT refund a huge increase in renewal even with a confirmed cancelled claim

Renewal price came through on the 27/04 due on the 26/05 for £1,681.87. Due to the below they increased my renewal to £3.131.98 and only refunded £443.80 of the £1,450.11 has been refunded to date. On the 02/05 an unexpected claim was made against me even though this claim was in Surrey.... I'm in Norfolk!! Clear and sufficient tracking evidence and CCTV evidence was sent to Hastings to prove that this trip had not been made by ourselves. Hastings would not accept any of these as clear proof (for whatever unknown reason). We also had a third party inspect the vehicle for damage to which zero evidence of any damage was found. Multiple emails and calls have been with Hastings however their service has been abysmal. On the 08/06 they confirmed that the claim had been cancelled however they have only issued a partial refund of the difference. Is it too much of a convenience that this claim was made near to when the renewal came through.... Who knows, however Hastings should not be touched as when things go wrong it will be you left out of pocket. Reviewed on: 17th June 2023

Failed to auto-renew

They sent an email to say my policy would auto-renew in April 2023. It didn't renew and I didn't realise until I got warning letter from local the police. There is almost no way of contacting this company so I did it by making a compaint which wasn't acknowedged by email. I've now gone with Chuchill who are almost as cheap and were happy to talk to me. Reviewed on: 16th June 2023

easy on-line

was easy to set up car insurance on-line with hastings direct Reviewed on: 3rd June 2023

paying more then last year

i am paying more then last year. i had a poor automatic renewal. Reviewed on: 1st June 2023

Best price, easy app

Used Hastings based on a price comp website. Happy they have all the information needed in an app and any claims/renewals can be done in-app. Reviewed on: 1st June 2023

Easy and competitive price

Been with Hastings for a few years now as I found the best price car insurance and had no issues with them so far. The app is easy to use and follow. Reviewed on: 31st May 2023

Easy, quick and the cheapest for us

I got my first car so I know insurance was going to be expensive but Hastings, as always, was the cheapest option for me. It offered all of the usual car coverage but for less which is amazing. It was so quick and easy to sign up, I didn’t have to call anybody - I just did it all online! It took about 20 minutes. My husbands car is also under them and we haven’t had an issue so far. Thank you! Reviewed on: 31st May 2023

Amazing customer service

Anytime I would call for a query I would always find helpful customer service reps. The one time I had to make a claim, I felt like I was treated like a human rather than just a statistic. Reviewed on: 31st May 2023

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