Write a review

Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

View other Hastings Direct products

3.13

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

Read all reviews Write a review

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Review Hastings Direct: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car Insurance reviews (639)

Very poor company

Still waiting for my excess refund. Company already acknowledged that they need to refund but refuse to do it yet. They drag it out and keep making excuses that the manager need to confirm the refund. Very poor Reviewed on: 11th November 2022

Appalling Customer Service

I received an email stating my car insurance was being renewed. I called to say I didn't want a renewal as I had gone elsewhere (I wasn't aware auto-renewal was on). The email stated that I wouldn't be charged if I cancelled within 14 days of the policy starting (policy starts tomorrow) so I'm still on my current policy, only to be told I will still have to pay a £20 handling fee. Obviously, I wasn't happy about it but what can I do - this is how these companies make a quick buck on the side. I asked the customer service advisor to send me the bill. Her response was to tell me that she will email me the bill but I should read everything carefully and, if I didn't pay after a certain period of time, they will pass my unpaid £20 fee onto debt collectors. At no point did I say I wasn't going to pay. Why would one of your agents say that?! I won't be buying insurance from here again. Unnecessary extra fees and extreme customer service agents. Reviewed on: 30th October 2022

Don't have an accident if you are insured with hastings insurance.

Not completed in a timely manner, confusing/inadequate comms, no courtesy car available even though part of the contract of insurance, ...This is supposed to be fully comp. The car is still not repaired, I've not seen it since it was collected to be assessed a month ago, the accident was almost 4 months ago. The repair job has been closed, Hastings not replying to my comms, repairer refuses to tell me what has been repaired so far and the car is waiting for a new light. Hastings have asked for a review & I still haven't even seen my car yet!!! The worst Insurance policy yet. Reviewed on: 14th October 2022

Absolutely useless

I insured my new car in December 2021 and this firm was quick enough to take my business. 11 months later when the new insurance was due I got a letter saying that they couldn't insure me anymore. When finally getting through on the phone, the chap told me that it was the underwriters that couldn't insure my car and no reason given, and here was me thinking I was insured with Hastings Direct, silly me. If you value your sanity and your car stay well away from this firm. Sybil valentine Reviewed on: 12th October 2022

DO NOT BUY INSURANCE WITH THIS COMPANY

DO NOT BUY INSURANCE WITH THIS COMPANY DO NOT BUY INSURANCE WITH THIS COMPANY. This company is ridiculous, IF WE NEED TO CONTACT THEM IT WILL TAKE YOU HOURS WAITING ON TEH PGONE FOR ANYOEN TO PICK UP, and after speaking with them saying i don't want to renew my insurance they haven't done anything and they tried to renew and ask money... now on the phone again to tell them once again i don't want to renew, waiting now for 55 minutes and no one pick up the phone, when one guy pick up the pone keep saying the connection is not good and put me on hold again... Really, is this how you want to keep clients? VERY VERY BAD SERVICE..ALREDAY BOUGHT INSURANCE WITH OTHER COMPANY... Reviewed on: 12th October 2022

Cheap but unprofessional

Renewal is an issue ! Cancellation is an issue ! Customer service is terrible ! Avoid at all costs ! Reviewed on: 12th October 2022

AVOID

This company is an absolute joke. They have a snazzy advert on Sky and a Defecto 5 star rating but if you are buying for a young driver avoid like the plague. My son had an accident on the 9th September. The initial person he spoke to on the phone seemed to be inexperienced, asked questions and for information that should have been readily available in the policy documents i.e., what size is the engine? He was over an hour on the phone. The police attended the scene and were even getting annoyed at the length of time they were taking to take details. The car had to be recovered by the police as it was in a dangerous position for other road users. Hastings Direct were going to leave a vulnerable person by the road for 5 hours waiting on recovery. They assessed the car on the 16th September it took them until the 28th September to say it was a total loss but didn't update his website account until a couple of days ago. Had to phone them three times, twice they said they'd phone back and never did. He had to fill in a 52 question online form on the 3rd / 4th October, again with information already provided and some that was too in-depth (DVLA licence checks for myself and my wife, who weren't driving???). They sub-contract to various companies and they don't speak to each other. Had a letter from Coplan to send spare keys and V5 but wanted the final settlement in black in white, broken down to state what exactly is being deducting as I wish to claim back recovery costs if included, still waiting. They were meant to send e-mail twice but never. Will phone back for third time tomorrow. Been writing this while waiting to get through to substitute car phone number (30 minutes and counting). Couldn't give them 0 stars as website wouldn't let me. 1 star is being generous in the extreme. Reviewed on: 11th October 2022

This company is a scam!!!

Someone drove into my car last week. It's over a week now and I still haven't got a courtesy car despite having a fully comprehensive policy. Hastings Direct passed the repair to Enterprise, then Enterprise allocated it to the local garage. I'm calling every single one of them daily and I'm being told a different story each time. The most shocking is that Hastings takes no responsibility after the claim is made. I'll escalate this matter to a higher instance. Reviewed on: 10th October 2022

Save your sanity and please avoid

An accident over 3 weeks ago was met with a flurry of phonecalls from Hastings. Only to find liability, When it actually came to having my car fixed, well over 3 weeks on and my car is still on my driveway. I am unable to use it, but despite a Premium Insurance policy (ha ha!) which I believed meant I would have a courtesy car throughout I actually have no means of transport still. They do not phone you, and when you phone them promises are made that I am afraid are total lies, to date I have been given 4 dates I would be assigned a garage and none of it happened. To say this is impacting my life (and others that rely on me) is an understatement. They simply don't care! When you look at reviews for this company be sure to look at reviews of Customer Service that is the honest reflection of the company. People are happy when they take out their policy as it is amazing how competent they are in that process, but once you need help, trust me, one star is one star too many. Avoid. Reviewed on: 6th October 2022

Please please steer clear

Please do not use this company. I am claiming on them as I was driven into by someone who is insured with them and they have done nothing but be deceitful, ignore messages and do anything they can to not pay out what I am owed. There are many stories I have (the accident was in July and still unresolved even though driver admitted fault) For your own sake please do not use them. Reviewed on: 3rd October 2022

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Hastings Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub