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Keith Eggington

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Review of the Hastings Direct, Car insurance:

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You are probably not insured with Hastings Direct!

I have recently had call to change my policy, each change cost me £40.00 which seemed okay. They also gave me the option of taking up a completely new policy at this point which would cost me an extra £600 more on my policy, no idea why and it was not accepted. Then unfortunately I was in an accident which was my fault. It was at this point that I found out I was not actually insured with Hastings Direct as they had put my policy out to another insurer. I am now a month on with no repaired car no settlement and no loan car. I also believe my car was repairable but I was left for 2 weeks with no contact before they decided to write it off from a picture. They then said the engineer had inspected it. I will never ever insure with them again, Also my excess was not what I expected, the extra excess is only seen if you scroll across on a phone screen, that cost me an extra £180.00 Check who you are actually insured with and check your policy document carefully is my advice. I will never deal with them again. If I could give them less than 1 star I would. Reviewed on: 19th April 2023

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