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Review of the Hastings Direct, Car insurance:

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lack of transparency

tried to add a temporary driver for 1 day to our policy and was told that hastings would not do this. upon asking for a reason i was told by the agent that they would not tell her. for lack of transparency on something so simple i am concerned if actually have to make a claim. complaints procedure told me that this was because it was an australian licence. i have personally added temp drivers to a policy before and numerous people iasked the same. all with international licences. not very impressed with the complaints experience even though never expected anything other than the reason. obfuscation and the email received from her glosses over the issue. she gets a 1* Reviewed on: 13th April 2023

Review of the ManyPets, Pet insurance:

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large unexplained increase

policy went up by 21%. queried this and received a generic response. asked for details pertaining directly to my policy and 2 weeks later no response other than telling me they'd get back to me. have cancelled. (no claims were made on the policy). Reviewed on: 16th September 2020

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