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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

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3.13

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (639)

Cheap price with lots of features

Good quote and lots of features including key protection and breakdown cover. Not increased star rating as I don’t have experience with making a claim through Hastings. Reviewed on: 2nd October 2022

Do not use this company

The whole process from start to finish has been awful. I have been claiming on the driver who was at fault insurance- Hastings. They have had my car for over 2 months and its being written off. I have spoke to 10+ people and they have all bar 1, had no clue what to say or do. They also have tried to con me at multiple turns. So glad I am not insured with them and needed real help. No active contact - and then when I had been waiting 4 weeks for a valuation they ended the hire car contract and did not tell me, it was only because enterprise rang me to say I was going to be charged as it was 2 days overdue. Please steer clear! Reviewed on: 22nd September 2022

Worst customer service I have ever experienced

Appalling customer service, being told I have to wait a month for a hire car after an accident. They simply will not provide you with one, it just won’t happen. Don’t even bother trying to get through on the phone, they continually pass the buck between themselves, Vizion and the repairer. I wish I had never got involved with this awful company. Simply the worst, please, for your peace of mind, use a different insurer. Reviewed on: 22nd September 2022

Simple & good value

Really helpful on the phone when renewing my insurance. Easy to use app and good value for money Reviewed on: 18th September 2022

Good value and great app!

Found Hastings to be really good value for what they offered plus the app is so useful for checking documents. Really pleased I found them! Reviewed on: 18th September 2022

Car insurance

Excellent quality value for money Easy to use app quality service would highly recommend to all my family and friends Reviewed on: 16th September 2022

Car insurance, hastings direct.

I personally would not use hastings direct again. More expensive then other company's, over charge you for things, then there is a problem getting your money back then they over charge you. Customer service giving you wrong information. Reviewed on: 15th September 2022

Great service

App is brilliant, contacting them is easy, and haven't had to waitnlong. Staff are knowledgeable and happy to help. Reviewed on: 13th September 2022

They will steal your car

Accidents are always deemed your fault or equal fault. Vehicles are written off for minor damage. You will not get properly compensated. You will lose your car do to corruption with salvage companies. You will not get a fair pay out. They are all in collusion with underwriting to mitigate their losses only and will never make an ethical decision, they will always parasite on you. Reviewed on: 7th September 2022

Very poor service

Contact them on 24/08 because they require more information. Sent the requested code to them via e-mail on 25/08. On the 2/09 in the afternoon I received an email saying that the code was wrong that I should send a screenshot from the government website with the code. On the end of the morning of 3/09 I received an email saying that my policy has been cancelled on 30/08. If my policy has been cancelled on the 30/08 why I haven't been informed on the day? Why no one called or email me saying the code was wrong before? Why the deducted money on my account on 31/08? ....? Reviewed on: 3rd September 2022

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