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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.08

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Rip off

In the name of terms and conditions, Hastings began stealing money. While I was able to find insurance for over £200 less, my policy was automatically renewed. While I didn't authorize the withdrawal of funds, customer support said you have signed the terms and conditions, so they are allowed to take the £20 on the system-generated quote. This is their right, and this is how they make money. Please ensure that they cannot renew the policy until they send a letter by post. It's called ripping off and stealing under the name of T&C. I would not recommend them to anyone, and a lot of other customers reported the same. Reviewed on: 14th March 2023

Dishonest crooks

Your customer service stinks. First you autorenew my policy without me knowing it, you make me wait 30 minutes on the line to cancel only to find you won't do it without charging me a penalty. Nobody wants your autorenew - especially when it's 20% higher than last year despite no claims. You also obscure the fact that you add autorenew so the customer has no choice. To add insult to injury you claim to have sent me documents a month before renewal to review when you absolutely didn't. I expected better but you've behaved like dishonest crooks. Reviewed on: 9th March 2023

Cheapest quote ever!

Hastings direct was the cheapest on the market for me this year and with all the added bonuses it was definitely my first choice for insurance!! Reviewed on: 22nd February 2023

Great company, easy to insure with

I have insured with Hastings for a couple of years now. I first went for them as they were the cheapest, however I have stuck with them as they are very easy to deal with and amend/change policy details, they also gave me a great renewal price, they weren’t the cheapest renewal but worth the extra for being easy to deal with. Reviewed on: 16th February 2023

Not recommend Hasting direct for a car insurance at all please avoid it otherwise you will suffer

Hello I am writing this review just to help others I would not recommend hasting direct for car insurance it is just a waste of money and all you get is suffer the pain at the end so please anyone thinking of doing car insurance with hasting direct just avoid it and look for other company other wise you will regret I had a road accident which wasn’t even my fault and my insurance know that I had accident on the 5th of dec and hasting provide me the hire car on the 24th dec 2023 after 18 days and I used to phoned them like 3 times a day than they provide me the enterprise car after 18days and they promised me they will fix the car it’s almost 2 months since 5th dec 23 and today is 12th feb 23 and they still not fix my car before a week they called me and said your car is fix once I went their with my 5 kids to collect the car it wasn’t even started I have to phoned back so many times to report that it’s not starting I came back home and the following week they phoned again and said it’s fix I went again to collect and it was the same problem car wasn’t even starting I reported it again it was me who was keep calling and getting updates for my car and they wasn’t even bothered to contact me and give me updates when they know it, It was their fault and they are not respond or responsible and feeling guilt they came up with easy solution and told me the fault ur car having is not after accident it was before the accident all they did is a big lie so they can avoid me and my car this was an easy solution for them to say it and they said it even though my car was absolutely fine and I was driving it nothing was wrong with the car after they keeping my car for the fix excuses for almost 2 months at the end they said ur car might have a problem before the accident but I am saying how??? My car was absolutely fine before the accident i didn’t notice anything neither my car gives me any signal of anything wrong on it so how can that be possible please please any one who is thinking to do the insurance with this company I would highly recommend to look for another company this is not worthy you won’t get anything neither your car will be fixed all you will get is the engineer will phone you and will tell you your car had this issue before the accident my review is very honest just to help others this company is not worthy for customers all I think is the positive review you see on the page will be probably their own employee reviews not customers it’s all a lie I suffered a lot as a mum of 5 without a car already suffering and I don’t don’t won’t any other mothers to suffer Reviewed on: 12th February 2023

Reasonable and easy

Super easy to sign up and very reasonable price Reviewed on: 30th January 2023

Totally rubbish

Renewed policy two weeks before old one ran out same conditions as my as my old policy paid for in full I told them I was retired as I was the year before as I receive pip they rang me to say i was unemployed and it would cost an extra 152 pounds I explained you can be employed and still receiving pip and I was retired so my 246pound policy was going to be 397 so i refused that and was told I would have to pay admin fee to cancel policy what wasn't due to start for another 2weeks totall scam Reviewed on: 24th January 2023

Awful!

Lost my car after they recovered it from the roadside. No courtesy car. No payout. I’m an nhs midwife that relies on her car for work and it has now been missing for eight days. Google it. This is not uncommon for them. Avoid. Reviewed on: 18th January 2023

Avoid...Pay a bit more and go with a quality Motor Insurance Company.

Garbage. Remember...you get what you pay for! Garbage company. Reviewed on: 3rd January 2023

Crap pure crap avoid avoid avoid

I had stopped my automatic renewal and they still renewed my insurance and charged me 20 quid cancel. Total joke. So much better out there never again!!!! Reviewed on: 31st December 2022

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