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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

Best price, easy app

Used Hastings based on a price comp website. Happy they have all the information needed in an app and any claims/renewals can be done in-app. Reviewed on: 1st June 2023

Easy and competitive price

Been with Hastings for a few years now as I found the best price car insurance and had no issues with them so far. The app is easy to use and follow. Reviewed on: 31st May 2023

Easy, quick and the cheapest for us

I got my first car so I know insurance was going to be expensive but Hastings, as always, was the cheapest option for me. It offered all of the usual car coverage but for less which is amazing. It was so quick and easy to sign up, I didn’t have to call anybody - I just did it all online! It took about 20 minutes. My husbands car is also under them and we haven’t had an issue so far. Thank you! Reviewed on: 31st May 2023

Amazing customer service

Anytime I would call for a query I would always find helpful customer service reps. The one time I had to make a claim, I felt like I was treated like a human rather than just a statistic. Reviewed on: 31st May 2023

Never had issue

Hastings direct have always given me the best price and I’ve never had issue with them - when I’ve had to claim they’ve been swift and easy Reviewed on: 31st May 2023

Horrible at renewal time

When renewal time come they will send you a new quote that is several hundred pounds than the year before. So obviously you will go for a better deal from elsewhere. They you get an email saying that they will take your money and renew you automatically. The only way to stop this is to phone them up which is a massive waste of time. Took ages on hold. Fortunately, you can spend this time writing scathing reviews to make you feel a little better. Reviewed on: 31st May 2023

Scam

I had insurance for just three months. They cancelled for no reason at all and now I have to pay twice my insurance. Besides they will not refund and charge ridiculous cancellation fees. Why do the British people have to suffer from those unscrupulous scams? And when will this govt intervene? Reviewed on: 27th May 2023

They were cheap, but a nightmare to deal with when I had to make a claim

They were cheap, but when I had to make a claim they have been absolutely useless. I submitted the claim in August 2022. It's now May 2023 and after them never proactively contacting me (I've always had to chase them) my repair has still not been carried out. Reviewed on: 17th May 2023

AVOID Hastings Direct

AVOID THESE SHARKS -- Auto-Renew is set to ON. Turn it off, they will not tell you. It defaults to charge you, even when you've sold your car, and they will NOT waive their so-called "admin fee". Just AVOID. Reviewed on: 3rd May 2023

You are probably not insured with Hastings Direct!

I have recently had call to change my policy, each change cost me £40.00 which seemed okay. They also gave me the option of taking up a completely new policy at this point which would cost me an extra £600 more on my policy, no idea why and it was not accepted. Then unfortunately I was in an accident which was my fault. It was at this point that I found out I was not actually insured with Hastings Direct as they had put my policy out to another insurer. I am now a month on with no repaired car no settlement and no loan car. I also believe my car was repairable but I was left for 2 weeks with no contact before they decided to write it off from a picture. They then said the engineer had inspected it. I will never ever insure with them again, Also my excess was not what I expected, the extra excess is only seen if you scroll across on a phone screen, that cost me an extra £180.00 Check who you are actually insured with and check your policy document carefully is my advice. I will never deal with them again. If I could give them less than 1 star I would. Reviewed on: 19th April 2023

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