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Review of the Hastings Direct, Car insurance:

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Dishonest crooks

Your customer service stinks. First you autorenew my policy without me knowing it, you make me wait 30 minutes on the line to cancel only to find you won't do it without charging me a penalty. Nobody wants your autorenew - especially when it's 20% higher than last year despite no claims. You also obscure the fact that you add autorenew so the customer has no choice. To add insult to injury you claim to have sent me documents a month before renewal to review when you absolutely didn't. I expected better but you've behaved like dishonest crooks. Reviewed on: 9th March 2023

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