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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.13 (651 reviews)

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2.96

Based on 651 reviews, last reviewed 10th Aug 2025

100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Their systems are an absolute mess. Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the b... Read more Reviewed on: 10th August 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (651)

Save your sanity and please avoid

An accident over 3 weeks ago was met with a flurry of phonecalls from Hastings. Only to find liability, When it actually came to having my car fixed, well over 3 weeks on and my car is still on my driveway. I am unable to use it, but despite a Premium Insurance policy (ha ha!) which I believed meant I would have a courtesy car throughout I actually have no means of transport still. They do not phone you, and when you phone them promises are made that I am afraid are total lies, to date I have been given 4 dates I would be assigned a garage and none of it happened. To say this is impacting my life (and others that rely on me) is an understatement. They simply don't care! When you look at reviews for this company be sure to look at reviews of Customer Service that is the honest reflection of the company. People are happy when they take out their policy as it is amazing how competent they are in that process, but once you need help, trust me, one star is one star too many. Avoid. Reviewed on: 6th October 2022

Please please steer clear

Please do not use this company. I am claiming on them as I was driven into by someone who is insured with them and they have done nothing but be deceitful, ignore messages and do anything they can to not pay out what I am owed. There are many stories I have (the accident was in July and still unresolved even though driver admitted fault) For your own sake please do not use them. Reviewed on: 3rd October 2022

Cheap price with lots of features

Good quote and lots of features including key protection and breakdown cover. Not increased star rating as I don’t have experience with making a claim through Hastings. Reviewed on: 2nd October 2022

Do not use this company

The whole process from start to finish has been awful. I have been claiming on the driver who was at fault insurance- Hastings. They have had my car for over 2 months and its being written off. I have spoke to 10+ people and they have all bar 1, had no clue what to say or do. They also have tried to con me at multiple turns. So glad I am not insured with them and needed real help. No active contact - and then when I had been waiting 4 weeks for a valuation they ended the hire car contract and did not tell me, it was only because enterprise rang me to say I was going to be charged as it was 2 days overdue. Please steer clear! Reviewed on: 22nd September 2022

Worst customer service I have ever experienced

Appalling customer service, being told I have to wait a month for a hire car after an accident. They simply will not provide you with one, it just won’t happen. Don’t even bother trying to get through on the phone, they continually pass the buck between themselves, Vizion and the repairer. I wish I had never got involved with this awful company. Simply the worst, please, for your peace of mind, use a different insurer. Reviewed on: 22nd September 2022

Simple & good value

Really helpful on the phone when renewing my insurance. Easy to use app and good value for money Reviewed on: 18th September 2022

Good value and great app!

Found Hastings to be really good value for what they offered plus the app is so useful for checking documents. Really pleased I found them! Reviewed on: 18th September 2022

Car insurance

Excellent quality value for money Easy to use app quality service would highly recommend to all my family and friends Reviewed on: 16th September 2022

Car insurance, hastings direct.

I personally would not use hastings direct again. More expensive then other company's, over charge you for things, then there is a problem getting your money back then they over charge you. Customer service giving you wrong information. Reviewed on: 15th September 2022

Great service

App is brilliant, contacting them is easy, and haven't had to waitnlong. Staff are knowledgeable and happy to help. Reviewed on: 13th September 2022

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