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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (675 reviews)

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3.10

Based on 675 reviews, last reviewed 23rd Jan 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (675)

Terrible company

Took out a youdrive policy. The tab set up doesn't work, and they cancelled policy, despite the issue being their tech. Tech team aware of samsung update issue too, so not even as if I was setting it up wrong, it just didn't work. Customer service first time round was great. Extended the policy to allow time to set up. After extension ended, customer service rep was terrible. Told me they can't extend it despite doing so previously, and aware that it's an issue their end, not mine. Stay well away. Reviewed on: 29th November 2022

worst insurance company ever

this is the worst place you coud get a issurance Reviewed on: 27th November 2022

Poor customer service

Poor customer service all outsourced to Africa. Generic call centre serving multiple companies, couldn't care less about Hastings customers. Reviewed on: 23rd November 2022

not cheap as looks like

I have bought insurance for my car by filling up the form on the website. Agreed price and paid in full and then after a week received an email about changes to my policy and an additional £60 fee. The policy has not even started yet so I cancelled it straight away as should be free cancellation for 2 weeks, but the company charged me additional 20 pounds. Finally back to my previous insurer as no hiding cost there. Reviewed on: 16th November 2022

Very unimpressed

Recently paid for car insurance, but can't access my online account as website won't accept my password or allow me to create a new one. The emails they promise never materialise. Chatline service is worse than hopeless and Hastings is claiming they also have problems with their phone lines. So basically company is completely uncontactable. I should have stayed with AA Insurance - big mistake. Reviewed on: 15th November 2022

Expensive with hidden costs

Very expensive for what you get - which isn’t much. Poor customer service. Untrustworthy. Reviewed on: 14th November 2022

Very poor company

Still waiting for my excess refund. Company already acknowledged that they need to refund but refuse to do it yet. They drag it out and keep making excuses that the manager need to confirm the refund. Very poor Reviewed on: 11th November 2022

Appalling Customer Service

I received an email stating my car insurance was being renewed. I called to say I didn't want a renewal as I had gone elsewhere (I wasn't aware auto-renewal was on). The email stated that I wouldn't be charged if I cancelled within 14 days of the policy starting (policy starts tomorrow) so I'm still on my current policy, only to be told I will still have to pay a £20 handling fee. Obviously, I wasn't happy about it but what can I do - this is how these companies make a quick buck on the side. I asked the customer service advisor to send me the bill. Her response was to tell me that she will email me the bill but I should read everything carefully and, if I didn't pay after a certain period of time, they will pass my unpaid £20 fee onto debt collectors. At no point did I say I wasn't going to pay. Why would one of your agents say that?! I won't be buying insurance from here again. Unnecessary extra fees and extreme customer service agents. Reviewed on: 30th October 2022

Don't have an accident if you are insured with hastings insurance.

Not completed in a timely manner, confusing/inadequate comms, no courtesy car available even though part of the contract of insurance, ...This is supposed to be fully comp. The car is still not repaired, I've not seen it since it was collected to be assessed a month ago, the accident was almost 4 months ago. The repair job has been closed, Hastings not replying to my comms, repairer refuses to tell me what has been repaired so far and the car is waiting for a new light. Hastings have asked for a review & I still haven't even seen my car yet!!! The worst Insurance policy yet. Reviewed on: 14th October 2022

Absolutely useless

I insured my new car in December 2021 and this firm was quick enough to take my business. 11 months later when the new insurance was due I got a letter saying that they couldn't insure me anymore. When finally getting through on the phone, the chap told me that it was the underwriters that couldn't insure my car and no reason given, and here was me thinking I was insured with Hastings Direct, silly me. If you value your sanity and your car stay well away from this firm. Sybil valentine Reviewed on: 12th October 2022

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