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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (675 reviews)

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3.10

Based on 675 reviews, last reviewed 23rd Jan 2026

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (675)

DO NOT BUY INSURANCE WITH THIS COMPANY

DO NOT BUY INSURANCE WITH THIS COMPANY DO NOT BUY INSURANCE WITH THIS COMPANY. This company is ridiculous, IF WE NEED TO CONTACT THEM IT WILL TAKE YOU HOURS WAITING ON TEH PGONE FOR ANYOEN TO PICK UP, and after speaking with them saying i don't want to renew my insurance they haven't done anything and they tried to renew and ask money... now on the phone again to tell them once again i don't want to renew, waiting now for 55 minutes and no one pick up the phone, when one guy pick up the pone keep saying the connection is not good and put me on hold again... Really, is this how you want to keep clients? VERY VERY BAD SERVICE..ALREDAY BOUGHT INSURANCE WITH OTHER COMPANY... Reviewed on: 12th October 2022

Cheap but unprofessional

Renewal is an issue ! Cancellation is an issue ! Customer service is terrible ! Avoid at all costs ! Reviewed on: 12th October 2022

AVOID

This company is an absolute joke. They have a snazzy advert on Sky and a Defecto 5 star rating but if you are buying for a young driver avoid like the plague. My son had an accident on the 9th September. The initial person he spoke to on the phone seemed to be inexperienced, asked questions and for information that should have been readily available in the policy documents i.e., what size is the engine? He was over an hour on the phone. The police attended the scene and were even getting annoyed at the length of time they were taking to take details. The car had to be recovered by the police as it was in a dangerous position for other road users. Hastings Direct were going to leave a vulnerable person by the road for 5 hours waiting on recovery. They assessed the car on the 16th September it took them until the 28th September to say it was a total loss but didn't update his website account until a couple of days ago. Had to phone them three times, twice they said they'd phone back and never did. He had to fill in a 52 question online form on the 3rd / 4th October, again with information already provided and some that was too in-depth (DVLA licence checks for myself and my wife, who weren't driving???). They sub-contract to various companies and they don't speak to each other. Had a letter from Coplan to send spare keys and V5 but wanted the final settlement in black in white, broken down to state what exactly is being deducting as I wish to claim back recovery costs if included, still waiting. They were meant to send e-mail twice but never. Will phone back for third time tomorrow. Been writing this while waiting to get through to substitute car phone number (30 minutes and counting). Couldn't give them 0 stars as website wouldn't let me. 1 star is being generous in the extreme. Reviewed on: 11th October 2022

This company is a scam!!!

Someone drove into my car last week. It's over a week now and I still haven't got a courtesy car despite having a fully comprehensive policy. Hastings Direct passed the repair to Enterprise, then Enterprise allocated it to the local garage. I'm calling every single one of them daily and I'm being told a different story each time. The most shocking is that Hastings takes no responsibility after the claim is made. I'll escalate this matter to a higher instance. Reviewed on: 10th October 2022

Save your sanity and please avoid

An accident over 3 weeks ago was met with a flurry of phonecalls from Hastings. Only to find liability, When it actually came to having my car fixed, well over 3 weeks on and my car is still on my driveway. I am unable to use it, but despite a Premium Insurance policy (ha ha!) which I believed meant I would have a courtesy car throughout I actually have no means of transport still. They do not phone you, and when you phone them promises are made that I am afraid are total lies, to date I have been given 4 dates I would be assigned a garage and none of it happened. To say this is impacting my life (and others that rely on me) is an understatement. They simply don't care! When you look at reviews for this company be sure to look at reviews of Customer Service that is the honest reflection of the company. People are happy when they take out their policy as it is amazing how competent they are in that process, but once you need help, trust me, one star is one star too many. Avoid. Reviewed on: 6th October 2022

Please please steer clear

Please do not use this company. I am claiming on them as I was driven into by someone who is insured with them and they have done nothing but be deceitful, ignore messages and do anything they can to not pay out what I am owed. There are many stories I have (the accident was in July and still unresolved even though driver admitted fault) For your own sake please do not use them. Reviewed on: 3rd October 2022

Cheap price with lots of features

Good quote and lots of features including key protection and breakdown cover. Not increased star rating as I don’t have experience with making a claim through Hastings. Reviewed on: 2nd October 2022

Do not use this company

The whole process from start to finish has been awful. I have been claiming on the driver who was at fault insurance- Hastings. They have had my car for over 2 months and its being written off. I have spoke to 10+ people and they have all bar 1, had no clue what to say or do. They also have tried to con me at multiple turns. So glad I am not insured with them and needed real help. No active contact - and then when I had been waiting 4 weeks for a valuation they ended the hire car contract and did not tell me, it was only because enterprise rang me to say I was going to be charged as it was 2 days overdue. Please steer clear! Reviewed on: 22nd September 2022

Worst customer service I have ever experienced

Appalling customer service, being told I have to wait a month for a hire car after an accident. They simply will not provide you with one, it just won’t happen. Don’t even bother trying to get through on the phone, they continually pass the buck between themselves, Vizion and the repairer. I wish I had never got involved with this awful company. Simply the worst, please, for your peace of mind, use a different insurer. Reviewed on: 22nd September 2022

Simple & good value

Really helpful on the phone when renewing my insurance. Easy to use app and good value for money Reviewed on: 18th September 2022

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