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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.13 (651 reviews)

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2.96

Based on 651 reviews, last reviewed 10th Aug 2025

100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Their systems are an absolute mess. Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the b... Read more Reviewed on: 10th August 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (651)

Disaster of a company

Had an accident, all caught on video, originally gone as none claim, keep getting contacted for more copies of the same video Car was off the road for 6 months, no courtesy car during that time, I was told that they had delays at their repairer and I kept getting pushed back Car was returned with some damage not fixed, a new key [cheap replacement key that now doesn't work] (because the repairer lost the key I gave them) and a dodgy wheel alignment, they then refused to rectify any of these issues Compensation for 6 months without my car (whilst still charging me for insurance), the damage missed, the awful key they gave me, and having to get other transport until I got a courtesy car when my car was repaired 100 pounds Absolute joke of a company, I'm a young driver so I think they have tried to take advantage of that I have told everybody I can to avoid them Lost a customer for LIFE Reviewed on: 14th August 2022

Over prices

Very overpriced and difficult to get through to speak to someone Reviewed on: 14th August 2022

Easy to sign up, great price

Easy to sign up, even for multicar! Reviewed on: 14th August 2022

Took the worry clean out of the claim

This company pretty much did what the paint said on the tin for me. I had a claim and they took it completely in their stride and took any stress that I had put of the equation. Even managed to sort a courtesy car for irrespective of the 6 week estimated wait time. Safe to say, this was the first car insurance company that I have renewed for a 2nd year with. Reviewed on: 14th August 2022

Great customer support

The customer support is always on point and always happy to help with your concerns. Reviewed on: 14th August 2022

Amazing

Really helpful helped me get my quote down when required Reviewed on: 13th August 2022

Never had an issue

Good value for money, I've used them a couple of times Reviewed on: 13th August 2022

Best company

Never let me down on my insurance Reviewed on: 12th August 2022

Hastings

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No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

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