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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (669 reviews)

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3.08

Based on 669 reviews, last reviewed 7th Sep 2025

1400% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

5

Really good, helpful customer service, sorted issues... Really good, helpful customer service, sorted issues out straight away Reviewed on: 7th September 2025

Latest lowest rating:

2

Renewal process was insane. Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was p... Read more Reviewed on: 5th September 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (669)

Easy to claim

Process to claim is very easy and they are very helpful Reviewed on: 31st August 2022

Awful service

Spent 3 days on the phone, due to an admin error their end which was admitted by management when put through complaints system, apologies were given however I was told they could do nothing,I was left out of pocket by over £150 due to this admin error and monthly payments increased. Over all communication is poor, poor record keeping, phone calls had to listened back to find their errors, which ended up being admitted and confirmed by them, long call waiting service. A simple admin error their end, and three consistent days of calls, being passed on to people to sort insurance cover with no support. I have been with this company for four years. Will not renew next time. Unfortunately stuck with them for the next twelve months. Management clearly need to train staff to higher standard of customer service support. I've never put an online complaint on before but I found this service well beyond par, and with today's climate would not want people to loose out by going with this company. Reviewed on: 27th August 2022

very good value

cheap and good value online house insurance im happy with Reviewed on: 24th August 2022

call centre is shocking and unfriendly

omg girl on call centre wasn't happy about me not renewing insurance with them was extremely rude and unhappy about i am planning to leave, insurance went up more than £300 and she was trying make me feel i am still getting best deal even if i shop around i wont find better one, after long chat she dropped phone without any good bye , made me feel so unwelcome , NEVER AGAIN getting insurance with this company Reviewed on: 24th August 2022

Horrendous

I was unfortunate to be hit by a Hastings policy holder on the 20/05/22. It's now the 24/08/22 and I'm still waiting to be paid out for my car which was declared a write off. I have a disabled son and a baby due in a few weeks. Absolutely shocking service! Reviewed on: 23rd August 2022

Vultures

Very pushy with bad customer service. Didnt like the guy who I spoke with on the phone who was trying to get me to pay more than I did the year before. Def swapped insurance companies after this interaction. Reviewed on: 19th August 2022

Great price for cover

Great price for fully comp cover, always been very reliable Reviewed on: 18th August 2022

Great car insurance company

Hastings were quick and easy to use. The app is great and allows you to view any documents or make changes. Great prices, young drivers included! Reviewed on: 16th August 2022

Disaster of a company

Had an accident, all caught on video, originally gone as none claim, keep getting contacted for more copies of the same video Car was off the road for 6 months, no courtesy car during that time, I was told that they had delays at their repairer and I kept getting pushed back Car was returned with some damage not fixed, a new key [cheap replacement key that now doesn't work] (because the repairer lost the key I gave them) and a dodgy wheel alignment, they then refused to rectify any of these issues Compensation for 6 months without my car (whilst still charging me for insurance), the damage missed, the awful key they gave me, and having to get other transport until I got a courtesy car when my car was repaired 100 pounds Absolute joke of a company, I'm a young driver so I think they have tried to take advantage of that I have told everybody I can to avoid them Lost a customer for LIFE Reviewed on: 14th August 2022

Over prices

Very overpriced and difficult to get through to speak to someone Reviewed on: 14th August 2022

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