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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (678)

Do not use this company

The whole process from start to finish has been awful. I have been claiming on the driver who was at fault insurance- Hastings. They have had my car for over 2 months and its being written off. I have spoke to 10+ people and they have all bar 1, had no clue what to say or do. They also have tried to con me at multiple turns. So glad I am not insured with them and needed real help. No active contact - and then when I had been waiting 4 weeks for a valuation they ended the hire car contract and did not tell me, it was only because enterprise rang me to say I was going to be charged as it was 2 days overdue. Please steer clear! Reviewed on: 22nd September 2022

Worst customer service I have ever experienced

Appalling customer service, being told I have to wait a month for a hire car after an accident. They simply will not provide you with one, it just won’t happen. Don’t even bother trying to get through on the phone, they continually pass the buck between themselves, Vizion and the repairer. I wish I had never got involved with this awful company. Simply the worst, please, for your peace of mind, use a different insurer. Reviewed on: 22nd September 2022

Simple & good value

Really helpful on the phone when renewing my insurance. Easy to use app and good value for money Reviewed on: 18th September 2022

Good value and great app!

Found Hastings to be really good value for what they offered plus the app is so useful for checking documents. Really pleased I found them! Reviewed on: 18th September 2022

Car insurance

Excellent quality value for money Easy to use app quality service would highly recommend to all my family and friends Reviewed on: 16th September 2022

Car insurance, hastings direct.

I personally would not use hastings direct again. More expensive then other company's, over charge you for things, then there is a problem getting your money back then they over charge you. Customer service giving you wrong information. Reviewed on: 15th September 2022

Great service

App is brilliant, contacting them is easy, and haven't had to waitnlong. Staff are knowledgeable and happy to help. Reviewed on: 13th September 2022

They will steal your car

Accidents are always deemed your fault or equal fault. Vehicles are written off for minor damage. You will not get properly compensated. You will lose your car do to corruption with salvage companies. You will not get a fair pay out. They are all in collusion with underwriting to mitigate their losses only and will never make an ethical decision, they will always parasite on you. Reviewed on: 7th September 2022

Very poor service

Contact them on 24/08 because they require more information. Sent the requested code to them via e-mail on 25/08. On the 2/09 in the afternoon I received an email saying that the code was wrong that I should send a screenshot from the government website with the code. On the end of the morning of 3/09 I received an email saying that my policy has been cancelled on 30/08. If my policy has been cancelled on the 30/08 why I haven't been informed on the day? Why no one called or email me saying the code was wrong before? Why the deducted money on my account on 31/08? ....? Reviewed on: 3rd September 2022

Easy to claim

Process to claim is very easy and they are very helpful Reviewed on: 31st August 2022

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