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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (675 reviews)

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3.10

Based on 675 reviews, last reviewed 23rd Jan 2026

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (675)

Good value and great app!

Found Hastings to be really good value for what they offered plus the app is so useful for checking documents. Really pleased I found them! Reviewed on: 18th September 2022

Car insurance

Excellent quality value for money Easy to use app quality service would highly recommend to all my family and friends Reviewed on: 16th September 2022

Car insurance, hastings direct.

I personally would not use hastings direct again. More expensive then other company's, over charge you for things, then there is a problem getting your money back then they over charge you. Customer service giving you wrong information. Reviewed on: 15th September 2022

Great service

App is brilliant, contacting them is easy, and haven't had to waitnlong. Staff are knowledgeable and happy to help. Reviewed on: 13th September 2022

They will steal your car

Accidents are always deemed your fault or equal fault. Vehicles are written off for minor damage. You will not get properly compensated. You will lose your car do to corruption with salvage companies. You will not get a fair pay out. They are all in collusion with underwriting to mitigate their losses only and will never make an ethical decision, they will always parasite on you. Reviewed on: 7th September 2022

Very poor service

Contact them on 24/08 because they require more information. Sent the requested code to them via e-mail on 25/08. On the 2/09 in the afternoon I received an email saying that the code was wrong that I should send a screenshot from the government website with the code. On the end of the morning of 3/09 I received an email saying that my policy has been cancelled on 30/08. If my policy has been cancelled on the 30/08 why I haven't been informed on the day? Why no one called or email me saying the code was wrong before? Why the deducted money on my account on 31/08? ....? Reviewed on: 3rd September 2022

Easy to claim

Process to claim is very easy and they are very helpful Reviewed on: 31st August 2022

Awful service

Spent 3 days on the phone, due to an admin error their end which was admitted by management when put through complaints system, apologies were given however I was told they could do nothing,I was left out of pocket by over £150 due to this admin error and monthly payments increased. Over all communication is poor, poor record keeping, phone calls had to listened back to find their errors, which ended up being admitted and confirmed by them, long call waiting service. A simple admin error their end, and three consistent days of calls, being passed on to people to sort insurance cover with no support. I have been with this company for four years. Will not renew next time. Unfortunately stuck with them for the next twelve months. Management clearly need to train staff to higher standard of customer service support. I've never put an online complaint on before but I found this service well beyond par, and with today's climate would not want people to loose out by going with this company. Reviewed on: 27th August 2022

very good value

cheap and good value online house insurance im happy with Reviewed on: 24th August 2022

call centre is shocking and unfriendly

omg girl on call centre wasn't happy about me not renewing insurance with them was extremely rude and unhappy about i am planning to leave, insurance went up more than £300 and she was trying make me feel i am still getting best deal even if i shop around i wont find better one, after long chat she dropped phone without any good bye , made me feel so unwelcome , NEVER AGAIN getting insurance with this company Reviewed on: 24th August 2022

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