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Review of the Hastings Direct, Car insurance:

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Awful service

Spent 3 days on the phone, due to an admin error their end which was admitted by management when put through complaints system, apologies were given however I was told they could do nothing,I was left out of pocket by over £150 due to this admin error and monthly payments increased. Over all communication is poor, poor record keeping, phone calls had to listened back to find their errors, which ended up being admitted and confirmed by them, long call waiting service. A simple admin error their end, and three consistent days of calls, being passed on to people to sort insurance cover with no support. I have been with this company for four years. Will not renew next time. Unfortunately stuck with them for the next twelve months. Management clearly need to train staff to higher standard of customer service support. I've never put an online complaint on before but I found this service well beyond par, and with today's climate would not want people to loose out by going with this company. Reviewed on: 27th August 2022

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