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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (675 reviews)

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3.07

Based on 675 reviews, last reviewed 23rd Jan 2026

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (675)

Horrendous

I was unfortunate to be hit by a Hastings policy holder on the 20/05/22. It's now the 24/08/22 and I'm still waiting to be paid out for my car which was declared a write off. I have a disabled son and a baby due in a few weeks. Absolutely shocking service! Reviewed on: 23rd August 2022

Vultures

Very pushy with bad customer service. Didnt like the guy who I spoke with on the phone who was trying to get me to pay more than I did the year before. Def swapped insurance companies after this interaction. Reviewed on: 19th August 2022

Great price for cover

Great price for fully comp cover, always been very reliable Reviewed on: 18th August 2022

Great car insurance company

Hastings were quick and easy to use. The app is great and allows you to view any documents or make changes. Great prices, young drivers included! Reviewed on: 16th August 2022

Disaster of a company

Had an accident, all caught on video, originally gone as none claim, keep getting contacted for more copies of the same video Car was off the road for 6 months, no courtesy car during that time, I was told that they had delays at their repairer and I kept getting pushed back Car was returned with some damage not fixed, a new key [cheap replacement key that now doesn't work] (because the repairer lost the key I gave them) and a dodgy wheel alignment, they then refused to rectify any of these issues Compensation for 6 months without my car (whilst still charging me for insurance), the damage missed, the awful key they gave me, and having to get other transport until I got a courtesy car when my car was repaired 100 pounds Absolute joke of a company, I'm a young driver so I think they have tried to take advantage of that I have told everybody I can to avoid them Lost a customer for LIFE Reviewed on: 14th August 2022

Over prices

Very overpriced and difficult to get through to speak to someone Reviewed on: 14th August 2022

Easy to sign up, great price

Easy to sign up, even for multicar! Reviewed on: 14th August 2022

Took the worry clean out of the claim

This company pretty much did what the paint said on the tin for me. I had a claim and they took it completely in their stride and took any stress that I had put of the equation. Even managed to sort a courtesy car for irrespective of the 6 week estimated wait time. Safe to say, this was the first car insurance company that I have renewed for a 2nd year with. Reviewed on: 14th August 2022

Great customer support

The customer support is always on point and always happy to help with your concerns. Reviewed on: 14th August 2022

Amazing

Really helpful helped me get my quote down when required Reviewed on: 13th August 2022

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