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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (669 reviews)

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3.08

Based on 669 reviews, last reviewed 7th Sep 2025

1400% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

5

Really good, helpful customer service, sorted issues... Really good, helpful customer service, sorted issues out straight away Reviewed on: 7th September 2025

Latest lowest rating:

2

Renewal process was insane. Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was p... Read more Reviewed on: 5th September 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (669)

Easy to sign up, great price

Easy to sign up, even for multicar! Reviewed on: 14th August 2022

Took the worry clean out of the claim

This company pretty much did what the paint said on the tin for me. I had a claim and they took it completely in their stride and took any stress that I had put of the equation. Even managed to sort a courtesy car for irrespective of the 6 week estimated wait time. Safe to say, this was the first car insurance company that I have renewed for a 2nd year with. Reviewed on: 14th August 2022

Great customer support

The customer support is always on point and always happy to help with your concerns. Reviewed on: 14th August 2022

Amazing

Really helpful helped me get my quote down when required Reviewed on: 13th August 2022

Never had an issue

Good value for money, I've used them a couple of times Reviewed on: 13th August 2022

Best company

Never let me down on my insurance Reviewed on: 12th August 2022

Hastings

,,,,,,,,,,,,,,,,,,,,,,, ,,,, ,, , , ,,,,,,,,,, Reviewed on: 12th August 2022

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Excellent cover, Amazing price

Hastings cover exceeded my previous company by far and the excess was less. So easy to switch too Reviewed on: 10th August 2022

Warning Awful company, don't ever use them

Bad insurance company, corrupt, not keen to give you gdpr, about as useful as a chocolate teapot look else where Changed to NFU, cheaper, more helpful Reviewed on: 8th August 2022

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