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Nicole Rowland

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Review of the Hastings Direct, Car insurance:

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Would give -50 stars if i could, AVOID!!

The WORST insurance going, absolutely disgusting company! Avoid at all costs!!! The whole front of my car was ripped off by a wreckless driver as i was coming out of my driveway. Insurance said it was my fault and i “shouldn't have been coming out of my driveway” alright then let me just not go to work or ever leave my house again!!!! Non stop battle for the past three weeks trying to sort it out, got a different story every time i called them! One person told me i would need to admit liability to be entitled to a courtesy car, another person told me that it was my fault because i was reversing out… IV’E NO FRONT END!! Another person told me i had admitted liability - deffo didn't do that!!! Coming up to 4 weeks since the accident and i still don't have a courtesy car, but the man who hit me (also conveniently insured with hastings) got one 2 days later! I wonder if i was a man would i have recieved a car quicker? Very clear discrimination there. Not ONCE has this company reached out to me since the accident!! I’ve had to ring them (any many other companies they associate with) myself!!!!! The stress they have caused me is like no other!! Please please please avoid!!!!!!!! Not to mention they’ve already double my premium (due in august) without even discussing anything with me or letting me know what is happening with my claim!!!!! Ive never been so angry and so disgusted by the way a company treats people!!! I have started a formal complaint against them and there even making that a pain!!!!!! AVOID AVOID AVOID!!!!! Reviewed on: 31st July 2022

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