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Courtney Downey

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Review of the Hastings Direct, Car insurance:

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Terrible company

Took out a youdrive policy. The tab set up doesn't work, and they cancelled policy, despite the issue being their tech. Tech team aware of samsung update issue too, so not even as if I was setting it up wrong, it just didn't work. Customer service first time round was great. Extended the policy to allow time to set up. After extension ended, customer service rep was terrible. Told me they can't extend it despite doing so previously, and aware that it's an issue their end, not mine. Stay well away. Reviewed on: 29th November 2022

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