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Nicole Barriball

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Review of the Hastings Direct, Car insurance:

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DO NOT USE!

Nothing but problems with this insurer. They initially took money out of my bank account after I didn’t reply to there emails (I was reimburse) but had to jump through hoops. Now today (Saturday) I have bought a new car attempted to change this over and been told they can’t do this until Monday? Asked to speak with a manger and told no mangers are in and to call back on Monday. So I’m now left with a car on my drive with no insurance and no way of getting to work on Sunday. Not good enough! The telephone handler was rude and kept speaking over me and there was a large amount of cheering and laughing in the background which sounded like some kind of Xmas party. DO NOT USE THIS INSURANCE COMPANY!! Update: I cancelled my insurance with Hastings but still had to pay a cancellation fee dispite this not being my fault they can’t insure vehicles on a Saturday, but somehow I need to get to work. Discussed with AVIVA and had no issues getting my vehicle insured Reviewed on: 18th December 2022

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