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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

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3.12

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (639)

Review of the Hastings Direct, Car Insurance:

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

Listen too you eventually

Used them for occasional travel in a third car.Used a monitor linked to a phone app.Once it was made clear to them that it was an “occasional “ use vehicle they stopped harassing me and accepted the use I’d signed up for. Reviewed on: 8th August 2023

Lied directly to both my son and myself, untrustworthy atworthy

They talk a good game, but have so many loopholes to avoid paying out that you'd have to be Saul Goodman to stand a chance. One of their operatives lied directly to both my son and I individually. It is a long tedious story and I won't bore you with the details, since the complaint is still ongoing, but I will tell you that they are dishonest grifters and absolutely not to be trusted at all. Reviewed on: 8th August 2023

Good price - kind of

Cheapest around for car insurance, but £20 just to change my address and I was the one who did it online Reviewed on: 4th August 2023

Terrible

No communication. Terrible. Cancelled a policy whilst I was away without trying to phone/text me, with one email that went to spam and no other attempts. Tried to sort, but they were as useless as I’d come to expect Reviewed on: 2nd August 2023

Hastings

Hastings are cheap and with a proper contact centre!! Reviewed on: 1st August 2023

Prompt and efficient when needed

When needed the were prompt and efficient. They talked me through what would happen and asked if I had any questions or if there was there anything else I may need help with. I felt assured of their service. Reviewed on: 28th July 2023

Easy to deal with claims

When I had to make a no-fault claim, they set me up with a courtesy car same day and were quick to get the repairs started. Reviewed on: 27th July 2023

Excellent deal for car insurance

Great Company for car insurance with extras added on eg car breakdown Reviewed on: 27th July 2023

Make haste in the opposite direction from Hasting Direct!

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful. Reviewed on: 19th July 2023

Great customer service

Always fair renewal price and helpful customer service staff. Reviewed on: 13th July 2023

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