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Home Protect: Home Insurance reviews

Name: Home Insurance
Rating: 1.94 (32 reviews)

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1.76

Based on 32 reviews, last reviewed 19th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

16%

69%

Latest highest rating:

5

Iv not really had any experience yet but what iv hea... Iv not really had any experience yet but what iv heard it's a good excellent service tou provid Reviewed on: 8th October 2024

Latest lowest rating:

1

Absolutely Awful Service had Storm Damage and advise... Absolutely Awful Service had Storm Damage and advised I could get the repair done myself. No Physical Damage IE Tiles blown off but all loosened so ha... Read more Reviewed on: 19th February 2025

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About this product

Finding a new insurance provider can be daunting with so many options on the market. At Smart Money People, we want to make this process as simple as possible for you. We collect Homeprotect home insurance reviews to help you make an informed decision when choosing your new provider.

Homeprotect is underwritten by AXA Insurance to provide a range of home insurance policies. Choose between contents and buildings insurance, or select a combined policy of the two. Homeprotect also offers specialist home insurance for a variety of circumstances. Standard buildings and contents policies come with basic legal expenses and home emergency cover. These are upgradable for more comprehensive protection.

Does Homeprotect sound like the right provider for you? Check out our Homeprotect home insurance reviews to gain valuable insight into the provider and its policies. Find out how satisfied customers are with the customer service they have received. Learn about what you can expect from the claims process, and more.

Have you had a home insurance policy with Homeprotect? Share your honest experience with others on Smart Money People. Tell us what policy you chose and whether you selected any additional extras. Were you satisfied with the cost of your premium for the level of cover you received? Did you secure cover with Homeprotect despite having unique home circumstances? Have you made a claim on your policy, and if so, how well was it handled? Leave a Homeprotect home insurance review today.

Home Protect Home Insurance reviews (32)

Review of the Home Protect, Home Insurance:

Incorrect Advise Leading to Non-coverage

I was incorrectly advised by one of the sales team so I was not covered for my phone away from my property. Be warned this company has lots of loopholes that make it hard to claim and they have a cancellation fee so that even when they won't cover you they'll charge you in order that you can switch to an insurer who will. DO NOT USE THIS COMPANY. Reviewed on: 10th November 2023

Poor Claims Service

Negligent service, ignore your emails. I have an emergency and i've been waiting 2 months for a reply! Reviewed on: 7th January 2023

Hope your premium covers your claim

We have HomeProtect buildings and contents insurance, we made a claim in July and after 20 emails, hours on the phone I still haven't had any correspondence with reference my claim My online account doesn't even have the claim showing!! Absolutely disgraceful service they should not be entitled to be an insurance company. Reviewed on: 8th November 2022

Steer clear not interested in customer service

Very poor service, 3 months so far with a claim. Raised a complaint and they used the complaint instead of my claim. Email and call and no response what so ever. I'm afraid if I need any other claims. Reviewed on: 14th October 2022

Non-existent customer service

Like other reviewers I have found HomeProtect's customer service, IT support and banking to be appalling. I took my policy out in April 2022 and every single month HomeProtect fail to take the payment. My bank says the direct debit is set up, HomeProtect say it is set up and yet every single month they fail to take the payment and I have to call up and make payment. They fail to respond to all emails, they never send confirmation emails they say they will, they pass you from handler to handler during each call. An Insurer who cannot handle basics of taking direct debit payments is very concerning, I dred to think how badly they would handle any claim. I wish I had never come accross them. DO NOT USE HomeProtect, shop around and use a competent Insurer. Reviewed on: 31st July 2022

My first experience with HomeProtect was disastrous

My first experience with HomeProtect was extremely negative. I signed insurance Policy Ref: C28/0673726 on March 18, 2022. What happened: I decided to change direct debit bank. I called and notified HomeProtect. On June 24, I received an official confirmation from HomeProtect about the change of bank details. However, when the time came for the next month payment (£78.39) the company used the old details (I was notified by the bank where I closed the account) and HomeProtect, of course, did not receive money. On June 30 HomeProtect notified me that my most recent instalment of £78.39 hasn't been paid, due to insufficient funds. I have been fined (£20) and I was informed that a loan agreement (at a rate of 12%) should come into effect. I called HomeProtect and begged them to use new payment details that I had previously informed them off and which they officially confirmed. In vain. They kept claiming that they used the new details. I contacted the new bank and got confirmation that HomeProtect has not made any attempt to collect the payment. What I did: I realized that I was in a dangerous situation. Having money, I could make a payment because of unprofessional and incomprehensible actions of HomeProtect. I called HomeProtect again and said I didn't want to make monthly payments. I want to pay the entire balance before the end of the contract in a lump sum. This conversation took place on June 30. My new bank confirmed that HomeProtect received the amount (£655.02) on July 1. Until now (today is the 10th of July 2022) I do not have official confirmation from HomeProtect that my financial obligations to HomeProtect have been repaid in full. My calls with inquiries to HomeProtect did not lead to any results. As a result: 1. I have already suffered financial losses (I paid a fine (£20) for HomeProtect mistake in the client's payment details). 2. I am in a state of uncertainty. The company refuses to acknowledge receipt of my money in the amount of £655.02. 3. All I hope is they don't try to get more money from me. My advice: NEVER USE HomeProtect! IT IS DANGEROUS! Reviewed on: 9th July 2022

Appalling insurance company. Avoid.

Appaling insurance provider. AVOID. HomeProtect does not provide protection, they do not even provide excuses - they simply ignore you, for months. Read the reviews - all positive ones are from people who have never had to make a claim. I called HomeProtect to make a claim against my Policy, to be told "we accidentally cancelled your policy without telling you, our accounts made an admin error, goodbye". They eventually admitted error, reinstated my Policy, took my money, authorised my claim, but are now neglecting to pay me the money they owe me. If you call, you are put on hold for hours, day after day. And they do not respond to emails. So I am out of pocket, stressed, and struggling to take more time off work to sit on hrs of unreasonable holding pattern that amount to nothing. Reviewed on: 13th March 2022

Very affordable insurance with great cover

Very fairly priced, with great cover Reviewed on: 22nd July 2019

Good company

Straightforward service, easy to understand insurance plans, good customer service Reviewed on: 16th July 2019

Good comprehensive insurance

Fantastically good value for money insurance which provides security for essentially every single potential incident. Reviewed on: 7th July 2019

value

excellent value for money and service Reviewed on: 6th July 2019

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