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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

View other HSBC Kinetic products

4.71

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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About this product

HSBC Kinetic Business Account reviews (1934)

Review of the HSBC Kinetic, Business Account:

Account opening welcome document requires £15

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Reviewed on: 15th April 2023

Reply from HSBC Kinetic Hi Anish, This doesn't sound right and we'd like to take a look into this. Please contact us in the app using the 'chat to us' or call us. Many thanks Your HSBC Kinetic Team. Response date: 19th April 2023

Service exceeeding expectations

If you want a great bank for your business, you cannot go wrong here! Reviewed on: 13th March 2023

Reply from HSBC Kinetic Thanks Ralph, We're delighted the HSBC Kinetic service is exceeding your expectations, Thanks for rating us! Response date: 17th March 2023

Easy to use, well shown overview of income and expenses, great for budgeting

I have never had any issues with the app. With the way the app has been developed it is very easy to make payments, access and download documents and checking latest transactions. The performance reports are clearly displayed with an easy understanding of the given graphs which is great for budgeting. However, some of the saved payees details duplicate even though only references vary, which creates a long and unnecessary list of duplicate payee details. Could possibly improve with a check box, when making a payment, to save payee details for later which could help with the management of the list. Overall, I would highly recommend. Reviewed on: 13th March 2023

PERFECT FOR BUSSINESS.

SIMPLE ,EASY WAY TO MANAGE ,I LIKE IT! Reviewed on: 12th March 2023

Reply from HSBC Kinetic Thanks so much Andrei, We're delighted to hear that our app is perfect for your business. Response date: 13th March 2023

Great Bank for start up company

Have never had any problems that was not resolved Reviewed on: 11th March 2023

Reply from HSBC Kinetic Hi thanks, Great bank for start-ups! We've worked hard to make everything easy and fast - so whether you're new to business or moving across we frequently update the app to ensure it runs smoothly. Our Customer Support team are also on hand if you need help using live chat in the app or call us. Many thanks Response date: 13th March 2023

Easy and simple very clear and helpful insights

Used the kinetic as it’s not giving usual in/out statement but also helpful insights of where my new business money is going. For a technophobe it’s so easy even I’ve managed to understand each part and set up payments bills and debit payments Reviewed on: 11th March 2023

Simple, Informative & Quick

HSBC Kinetic is a fantastic bank. The app is simple and easy to use. Viewing bank statements, making payments, keeping track of my account are all easy tasks to complete via the app. If there are any changes being made to the account, I am always notified by email. The customer service and chat is always responsive and helpful. Highly recommend. Reviewed on: 11th March 2023

Great hassle-free banking!

Low fee, online banking. Finally a bank which has arrived in the 21st century! Reviewed on: 11th March 2023

Really good service

Very good bank and good communication, made it through kinetic app Reviewed on: 11th March 2023

Very quick and easy

Was very easy to aplay and I was up and running in 10min. Very pleased with this service recommended to any business. Reviewed on: 11th March 2023

Excellent

All what you need as a business bank in the comfort of your home Reviewed on: 11th March 2023

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