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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Amazing bank

I have been with HSBC for a few years now and we have had issues from tie to time but they do try and get it sorted, They are always trying to stay ahead of the curve but some services need attention but I am sure they will get there Reviewed on: 12th May 2023

Seriously poor bank

Un trained colleagues, seriously poor customer service, miss charging and stealth fees. Don't know there own policies! All in all absolutely diabolical company Reviewed on: 11th May 2023

Horribly outdated old fashioned bank

This bank is still running with policies and systems from the 1900s. Try and transfer an ISA in, you need to print a form and take it in to a branch (at best you might find an PDF to send, but again, it's clunky) Try and pay in anything in a branch you need to fill in an old fashioned deposit slip Reactivate a dormant account you need to fill in a PDF and submit it (no online processing). It states 2 working days processing but you'll wait weeks, perhaps months (old fashioned clunky process again) You need a tax certificate, you need to apply to have it posted or chat to someone All of the above are done a lot more efficiently by all other "High street" banks Reviewed on: 26th April 2023

AMATEUR BANK OF CLOWNS ENGAGED IN DISTURBING, ILLEGAL CAMPAIGN OF VILE ABUSE

I suffer from SEVERE HEALTH PROBLEMS, known to HSBC for many years (I have been a customer there for 20). Bank is now engaged in a PROLONGED, MALICIOUS CAMPAIGN OF ABUSE & ILLEGALITIES (involving staff members Geneen, James Tapp, Bethany Hayton). Company seems to think the law/rules don't apply to them - & they can act as they wish. My life/health has been utterly DEVASTATED by the GROSS NEGLIGENCE/INCOMPETENCE & disturbing campaign of ILLEGAL ABUSE embarked on by company & their rogue, Extremist, creepy/voyeuristic staff. I suffer from severe health problems with a HIGH LINK to SUICIDE - & have been left feeling SUICIDAL bu the persistent, prolonged ABUSE, NEGLIGENCE & ILLEGAL CONDUCT of this appalling, dishonest/unscrupulous, BLM-Terror Supporting Business Reviewed on: 24th April 2023

HSBC

They owe me money from years ago , they changed me every month £20 /£25 each month for going over my overdraft 2 pence : 5 pence for years and iv just had 2 checks from them. So I phoned them and they would not tell me anything just oh we think we owed you some!?!?!?!? Money …… yes a lot more than £50 . £8 years I worked hard in that factory for the tax man / N/I/ then you HSBC £25 a month…… some lucky man / woman is sitting on a pot of gold . I’m taking this further…… Reviewed on: 17th April 2023

Hsbc

Fantastic,all that is needed in a bank account Reviewed on: 11th April 2023

Pretty good service but online chat would be better

On the whole, HSBC service is satisfactory and if they make an error they make sure they resolve it. I don't always find speaking on the phone to them easy and would prefer online chat to a chatbot. Reviewed on: 11th April 2023

old fashioned

not very reliable, careless with overdrafts Reviewed on: 11th April 2023

Most reliable

I had my first account with HSBC when I moved to London and they continue to be a reliable partner for 8 years and counting. Reviewed on: 11th April 2023

Hsbc premier bank account

Customer service for hsbc bank account is much better than my experience with other banks. Never had to wait too long on the phone and the people dealt with were always helpful and knew how to gandle the issues I raised. Their app is pretty comprehensive and easy to use and very customer friendly the way it is set out. Reviewed on: 11th April 2023

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