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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Extremely frustrating trying to report suspect fraudulent use of my Debit Card

I received a text message asking me to call re suspected fraudulent use of my debit card. I called the number given and quoted the reference given in the text. As they were asking lots of questions including sortcode, account number, name etc I asked for evidence that I was talking to HSBC. The person I was speaking to was quite unhelpful and more or less said that I would have to trust him. He did say I could hang up and call the number on my card. Hanging up and calling another number is a well know trick of fraudsters. His reposne was that there was nothing else he could do. I asked about any information they held such as a phrase, mothers maiden name etc that I had had to give them and was told he didn't have access to that. As I was at work and it is unlikely that the keeping a line open trick would work I tried to call back. It is almost impossible to get through to a real person, it is all press 1,,2,3 etc and then it needs my security number which I didn't have with me at work. Banks need to realise that we can't all remember every password and number. If we have to go through automated systems there needs to be an option to speak to a person when none of the options are applicable or we can't complete the automated sequence. When trying to report fraud or stolen cards surely it should be made easy to get through. After this experience I will probably move banks as there are a lot of offers at the moment trying to persuade customers to move. I am not upset about checking to see if my card had been subject to fraudulent use but they need to realise that they are dealing with customers. Without us they would not have a business. Reviewed on: 17th February 2016

Just a Bank

It was a good bank when i first turned to HSBC now its just another run of the mill Bank Reviewed on: 17th February 2016

never caused me any hassle or charges

most people complain about their banks - mine has been a pleasure to maintain - everything has been great and I would recommend them as FIRST CLASS BANK Reviewed on: 16th February 2016

excellent and friendly

someone always there to help,even if its due to machines and your xcard, very friendly and helpful Reviewed on: 16th February 2016

Local branch is great but move to another town and the staff are grumpy and rude

Locally staff are great, but if you go into a branch where no one knows you the staff can be rude and belligerent. Reviewed on: 16th February 2016

Helpful staff, always ready to listen

When I've had problems the bank staff have always been willing to listen and help asugh as possible this includes helping me when an item I purchased did not arrive, extending overdraft temporarily and more. Reviewed on: 15th February 2016

bad charges and no overdRFT

BAD CHARGES AND POOR SERVICE I AM NOT A FAN OF THIS BANK I HAVE 1300 A MONTH IN MY BANK BUT THEYV WONT EVEN GIVE ME 100 OVERDRAFT Reviewed on: 15th February 2016

Great account

Great account and very helpful staff when applying too Reviewed on: 15th February 2016

Can't fault the service

The day to day running of my bank account is faultless, whether i am online or visiting the branch to update details or pay money in/withdraw I've not experinced a single hiccup in 22 years of banking with them. The only thing they could improve is their offers are not always as competitive as others on the market Reviewed on: 14th February 2016

Been with hsbc for 12 years, never had problems with them

I like how in comparison to other banks, when I go into the bank itself I am not touched and harassed by sales assistants. The staff have always been helpful and genuine when I have had queries. Reviewed on: 14th February 2016

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