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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1306 reviews)

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3.67

Based on 1,306 reviews, last reviewed 31st Jul 2025

78% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

I feel my money is secure with HSBC with the use of... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved ... Read more Reviewed on: 5th July 2025

Latest lowest rating:

1

DO NOT DEAL WITH THESE PEOPLE. DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, ap... Read more Reviewed on: 31st July 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1306)

Haven't had a problem for well over 10 years

I've been with them for over 10 years and have never had a problem. They've blocked large online payments before but I'd rather they do that in case my details ever get stolen! Reviewed on: 14th September 2015

Happy with this bank account

Have been with this bank since they were called Midland Bank. Never had any reason to want to change Reviewed on: 30th August 2015

One of the best banks with best services. Been a happy customer for 15 years!

HSBC has long since been a bank that has put it's customers satisfaction first. I say this because they will often waver fees just with a simple phone call. They also don't slap on huge fines because you go a few quid over your overdraft. They also occasionally call me to see if everything is ok and that I'm satisfied with their services as bank. Definitely one of the better banks out there, would recommend. Reviewed on: 30th August 2015

I have been a customer of HSBC for over 20 years now and I have never had a problem with them, they are courteous and helpful and most importantly don't bombard me with offers I don't need.

HSBC have proved that they can have exceptional customer service. Some banks bombard you with offers and phonecalls, but with HSBC I only receive what I want to receive. I have been with them for over 20 years, and find their customer service second to none. I rarely have to ring them but when I do they are polite and helpful. I imagine being with them for another 20 years hopefully! Reviewed on: 29th August 2015

Frustrating

I've been with HSBC for over 15 years, and whilst I used it regularly during the initial stages, starting work meant I actually shopped around for accounts that suited me. Which inevitably meant I stopped using my HSBC account, and eventually my HSBC Credit Card (for one that provided Cashback). After many months of non-usage, my account was downgraded to a Basic Account, and a week later they announced the perks of having a HSBC Advance account - namely the £10 extra interest a month for having an Advance account + paying in £300 lump sum. So I decided to move my banking back to HSBC and upgrade account from Basic to Advance. Though this would be easy, unfortunately it was not. I could upgrade to Current Account, but for Current Account to Advance, they couldn't do it without me having put money into the account for at least two months (even though I had the salary slips to prove that I earn enough to satisfy their thresholds). In short, had to wait an extra two months and just about got the account upgraded to Advance in time to benefit from the perks. A week later, and it would have been goodbye HSBC again. Reviewed on: 29th August 2015

Poor service, not reliable

I have banked with HSBC for many years, however due to an error made by staff in my local branch, whereby money to purchase a house was incorrectly transferred, meant a delay on the exchanging of contracts which cost me time and money. Staff should be fully trained in all systems before they are allowed to deal with customer enquiries. Be specific about the kind of transfer you need to make and double check this before the staff member submits the request. Reviewed on: 29th August 2015

good reliable bank

better banks out there for interest rates, but if you want good service you cant beat hsbc Reviewed on: 29th August 2015

Easy to use and friendly

I have been with HSBC for a number of years. I just have a basic bank account, but I find them so easy to deal with. The staff are always friendly and helpful, and I find their online banking to be simple to navigate. Although I don't get a particularly good rate of return, for a day-to-day access account I find HSBC is the easiest to use. Reviewed on: 28th August 2015

Good basic type of account

have always found the branch staff and service to be very good. However if you want a bank account that pays interest then you need to look elsewhere Reviewed on: 28th August 2015

Good rates.

I've used this service for a long time. Good basic rates. Nothing to dislike. Reviewed on: 26th August 2015

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