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HSBC: Bank Account reviews

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3.63
Based on 1,272 reviews, last reviewed 27th Mar 2025
867% increase in 5 star reviews
in the past 90 days
20% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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15%

Latest highest rating:

5

Excellence in Customer Engagement HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the y... Read more Reviewed on: 23rd March 2025
Richard O's avatar
Richard O

Latest lowest rating:

1

No UK call centre. No UK call centre. A long phone call and still no resolution. Reviewed on: 27th March 2025
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Suz
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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1272)

Very good dealings

5
I have been with hsbc for several years and never had any major problems dealings with this bank they are very efficient with there dealings and always do what they can to put the customer first whenever I have had to contact the bank whether it be on the phone or in branch I have always been welcomed with a friendly greeting or a smile the staff are always smart and on hand to assist you in any way they can whilst the phone line will answer your call quickly and professionally I would reccomend HSBC to any of my friends or family as they are very good I am looking at getting my children an account with this bank as I have had good experiences in the past Reviewed on: 24th April 2015
Si's avatar
Si

Excellent bank

5
The hsbc bank is definitely the best bank I've used, staff are friendly and very helpful when you need to go in and speak to them, also if they see something on your statement which they think could be fraud they ring you right away just to check that your account is fine, I've never had that from any other bank, if you need an appointment with somebody you are normally seen within a few days or the same day if they have any appointments but it never takes long at all, the only one thing that I would like to see change is the customer call centre to be in England as I've always had trouble understanding the person on the other side of the phone I know they do have a call centre in England but it just depends on where your put through to Reviewed on: 24th April 2015
Elle's avatar
Elle

Excellent Customer Service

5
I have never had any problems with my HSBC current account, staff call me if they notice I am spending in a different pattern. Fabulous Reviewed on: 24th April 2015
Zowee Moore's avatar
Zowee Moore

Reliable and friendly

4
HSBC has never let me down. Since the day I joined which was fast and easy, HSBC have helped me with any payment problems, such as when a company withdrew money without authorisation, they compensated me and opened an inquiry with the company which was speedily resolved. They have never charged me and have always gotten my details correct. They are also very helpful if I have lost my card or if I want to open new accounts or change my details or when offering advice. Reviewed on: 23rd April 2015
dragon92's avatar
dragon92

They have very helpful and attentive staff and offer good products.

5
HSBC staff are very helpful and attentive and the bank offer a competitive range of quality products. Reviewed on: 23rd April 2015
Egilson's avatar
Egilson

great switch service

4
really quick switch service totally recommend. Reviewed on: 22nd April 2015
Pkant2002's avatar
Pkant2002

great switch service

4
The switch service was great moving over from Natwest fully recommend. Reviewed on: 22nd April 2015
Pkant2002's avatar
Pkant2002

great service

4
My local hsbc bank has very helpful and friendly staff, this is from everything to helping me change or review my products to enabling me to use the cash deposit machine when you only need to deposit cash or cheques during busy periods when the counters are full. Can't praise them enough for all of their help over the 10 years I have banked with them. Well done hsbc. Reviewed on: 20th April 2015
Brooksie's avatar
Brooksie

Wonderful, from Personal Account to Customer Service.

5
An amazing bank that offers many features, well worth joining and I love being with them. Reviewed on: 20th April 2015
Martin Antoszczak's avatar
Martin Antoszczak

Great experience

4
Banking experience always leaves you a bad taste. From long line to inexperienced staff. I never imagine I would say this. HSBC change that perspective for me. The service was fast. I waited only 2 minutes before going to the counter compared to at least 5 minutes to other banks. The staff at the counter always greet you with smile. That made my day as well. What else can I say? That's one of the best experience in 20 years of banking. I would recommend everyone including my family to use HSBC. They're one of the best. You don't have to believe me. Go try it by yourself and come back to tell me if I'm wrong. Reviewed on: 17th April 2015
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John

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