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Lara Aleda

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Review of the HSBC, Bank account:

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Breaking out of Alcatraz would be easier than accessing my account!

The security on my HSBC account initially seemed like a selling point. Ah I my money will be secure I thought - great in the days of hacked accounts and stolen pin numbers. WRONG! All its done is create endless problems and obstacles in accessing my own money. From being unable to use my card to buy a ticket on the train to needing the daft pin keyring thing to access my account online and having my account frozen if I make any transaction remotely out of the ordinary. But the one that took the cake was being left stranded in India (even after telling HSBC where I was going) unable to access my money and spending a small fortune on overseas calls to HSBC trying to sort it and being told they couldn't do anything! Reviewed on: 19th February 2016

Review of the HSBC, Bank account:

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Stranded in India!!

Average product with fairly reasonable overdraft service. However their customer services, particularly over the phone are very poor. Before going on a 6 month trip to India I notified them where I was going and for how long so that charges from India were to be expected and wouldn't be stopped. They assured me my card would be fine and checked that it could be used there. I like to keep control over my money by only having one card and no credit cards so took only that card and travelers checks. Lo and behold first time I went to use my card there it would not work and there was no where nearby to change my travelers cheques. I spent a small fortune calling HSBC trying to get it sorted but they were absolutely useless and the representative didn't care in the slightest that I was stranded without money even to pay for a place to stay. Ended up having to arrange for money to be wired to me periodically for the duration of my stay as card did not work for the rest of the trip! Reviewed on: 10th February 2016

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