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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Frustrating

I have so many problems with HSBC locking my debit card. It gets locked at least once a week and for a period of a few months they would lock it for security reasons every time I made a contactless payment. They might still do so but I've just stopped using contactless because I couldn't be bothered dealing with it anymore. I also spend a lot of time in Norway and they also lock my card when it's used there, even though I always notify them when I'll be in that country and using my debit card. I appreciate why banks have these security procedures but it's so excessive and my card has never been used fraudulently and isn't used in any way that could be considered suspicious. What makes it worse is that they never tell me they've done it and I only find out when I come to pay for something and the payment isn't authorised, which is always embarrassing. The only way I can then use the card again is to call their customer service line and the wait is normally between twenty minutes and an hour. They're never able to give me an explanation as to why it happens at all, let alone so frequently and then they always try to sell me on other products of theirs that I've now declined countless times. Reviewed on: 15th April 2019

Good service

I recommend this bank because I am used to this bank services awesome Reviewed on: 6th April 2023

Been with HSBC for many years

Had my account for a long time and always find it easy to use on the app and whenever I have to call up I do get the help I need. Reviewed on: 5th April 2023

The best

I was with this bank for almost a decade they are pretty safe age very clear with infos also they are friendly customer service Reviewed on: 5th April 2023

Dorina

I’m happy to have my account in HSBC Reviewed on: 5th April 2023

Amazing bank!

Been a loyal customer for 15+ years. Love the app and it’s really easy to use. Can set additional accounts up online quite easily too! Reviewed on: 5th April 2023

Very good

I am very happy with the Metro Bank service and I have recommended members of my community to join Metro BNk Reviewed on: 5th April 2023

Great service

Excellent service and friendly staff Reviewed on: 5th April 2023

Easy and reliable

Reliable bank, have had excellent service and products for years Reviewed on: 5th April 2023

Very easy

The app and the services of the bank are amazing Reviewed on: 4th April 2023

Best bank around reliable and trustworthy would never use another bank.

Always been a reliable and helpful and always fast at resolving issues. Reviewed on: 4th April 2023

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