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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1308 reviews)

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3.67

Based on 1,308 reviews, last reviewed 6th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible interest rates. Terrible interest rates. Cumbersome getting tax info Reviewed on: 6th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1308)

Careless and arrogant

I called HSBC bereavement team to ask about my late wife's account. The agents on the phone just didn't care. All they wanted was getting me off the phone as quickly as possible. Reviewed on: 2nd March 2024

Couldn’t access my funds to book family holiday.

Couldn’t book flights via my debit card because of a bank issue and told me to try tomorrow. By then the seata will be gone and more expensive. Told them to escalate it which they said sure, will take 2 days. Disgusting service when I can’t access my cash to pay for things. After 25 years and many issues over the years, that’s it, I’m done with this terrible bank. Reviewed on: 1st March 2024

Mobile app keeps crashing on payment approvals.

Mobile app keeps crashing on payment approvals. Low interest rates on savings. Bank branches are open a short day and not at times when I can get to one. Cash deposit machines in branch only work on perfect notes meaning neee to queue at counter to deposit cash. Reviewed on: 28th February 2024

Horrible service and horrible management.

Horrible service and horrible management. They don't know what they're doing and are a dreadful business. I worked here and can say there systems are slow and unreliable, management believe staff members are replacement so they'll keep hiring new people and stop training the old ones. This is one of the reasons why customers have issues because most of there staff members are new. They don't value staff nor do they value customers, there have been more and more complaints and they refuse to change their systems or the way they run things, staff turnover is the highest. DO NOT BANK WITH HSBC AND DO NOT WORK FOR HSBC. Reviewed on: 27th February 2024

Terrible service, always fails me.

Terrible service, always fails me. Very rarely supports you when needed Reviewed on: 26th February 2024

Easy current account, with a good switch bonus when...

Easy current account, with a good switch bonus when I joined Reviewed on: 22nd February 2024

HSBC, good but lacks options...

Overall, HSBC are a decent bank with generally quick and good customer service. The area it lacks the most is it's accounts, they aren't competitive and don't provide decent interest rates. The app is really easy to use and handy to see all your accounts in one place... Unless you've had to move elsewhere for better rates. GIA account is nice and simple and gives great options for investors of all levels. Reviewed on: 22nd February 2024

Great online support.

Great online support.Kind and skilled assistants. Reviewed on: 20th February 2024

HSBC Global Account

I started to use HSBC Global Account especially when I am abroad because of the good exchange rates. No need to exchange and carry cash with you, just use your Global account debit card. Reviewed on: 18th February 2024

East access to cash via ATM

Easy to access money and I find their online assistance helpful when I have used them. Reviewed on: 16th February 2024

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