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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1308 reviews)

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3.67

Based on 1,308 reviews, last reviewed 6th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible interest rates. Terrible interest rates. Cumbersome getting tax info Reviewed on: 6th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1308)

No interest on my current account is poor to be fair .

No interest on my current account is poor to be fair . However, 4% on the Online Bonus saver is good - Think they need to higher the 50k top limit though if they want to compete with Chase ! Reviewed on: 16th February 2024

Meger products/features

HSBC never understand what customer service mean or loyalty mean. Nor any efforts for customer satisfaction Or to retain a customer. Reviewed on: 15th February 2024

The platform is not really easy to navigate.

The platform is not really easy to navigate. You don’t get update information about your expenses until the next day. Reviewed on: 15th February 2024

Pitiful interest levels applied to savings

Pitiful interest levels applied to savings account over many years Reviewed on: 15th February 2024

Not much choice for money savings and not higher int...

Not much choice for money savings and not higher interest rate Reviewed on: 15th February 2024

Its tough being a good bank - HSBC do it

best bank around. despite being an oldie, they still do the job! There is more to being a bank than the challengers think they can get away with. Reviewed on: 15th February 2024

They dont care.

Me and my partner had a joint account together for bills. They locked it out without notice and barred all payments. They asked very invasive questions about who else we banked with. (None of there business) before unlocking the account. Tired to ask why they asked these questions and they said it was for security but it was marketing questions which they would not know the answer to. Very unhappy customer. Reviewed on: 14th February 2024

Awesome banking and customer friendly

Awesome banking and customer friendly Reviewed on: 10th February 2024

HSBC has been causing me major problems

This is the worst bank I've ever used in my entire life. Absolutely rubbish.They are unable to provide bank statements, which has been causing me major problems. It's absolutely ridiculous! I not only can't have an up to date bank statement on the app on real time but they also fail to produce the monthly bank statement and there are not enough branches. Their customer service is appalling and unreliable since they never seem to be able to sort out what they are asked. I really regret having my bank account with them. My advice is: never ever have your bank account with HSBC. Reviewed on: 7th February 2024

Don’t care about their customers

Huge craggy monolith with zero interest in normal customers. General disdain demonstrated over the years, but topped off with leaving me stranded 6000 miles from home with no access to cash after my wallet was stolen. (In a city with a massive HSBC presence!) customer “service” basically said tough luck. Reviewed on: 3rd February 2024

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