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HSBC: Bank account reviews

Name: Bank account
Rating: 3.9 (1380 reviews)

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3.90

Based on 1,380 reviews, last reviewed 19th May 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Never had any issue, always up to the mark. Never had any issue, always up to the mark. Excellent customer service and always reliable and helpful. Reviewed on: 19th May 2026

Latest lowest rating:

1

Disgusting customer service I have been a customer of HSBC and my account has been under review since the 18th of April with absolutely no access to my own funds. No explanation,... Read more Reviewed on: 6th May 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1380)

Really positive customer

Really positive experience good service Reviewed on: 26th February 2025

Very friendly and efficient staff in my local branch...

Very friendly and efficient staff in my local branch, which I know I am lucky to have in my town. Reviewed on: 26th February 2025

Excellent customer service and good communication.

Excellent customer service and good communication from the company. Many products available to the customer and the app works very well. A great online Bank account cares plus all actions online work efficiently and are effective. Reviewed on: 26th February 2025

Excellent service from my local branch.

HSBC blocked a payment from my current account as it was thought that it might be fraudulent. I went to my local branch, where a friendly member of staff provided me with a cup of coffee and helped me to sort out the problem. Reviewed on: 26th February 2025

Professional and great customer service

Professional and great customer service Reviewed on: 26th February 2025

I had a issue with a payment and customer service re...

I had a issue with a payment and customer service resolved my problem very quickly Reviewed on: 26th February 2025

Great bank

Great bank - easy to contact via phone or webchat Reviewed on: 26th February 2025

Helped with loan for consolidation of other loans wi...

Helped with loan for consolidation of other loans with very good rates Reviewed on: 26th February 2025

I went to HSBC because I lost my card, and I met a b...

I went to HSBC because I lost my card, and I met a beautiful customer service agent, Linda Newron, who welcomed me and helped how to get new card in the post, taught me how to use the new system cash machine because I am illiterate, I really appreciate her a lot. In addition, she helped me in the past when my son passed away and did account closure. She’s very highly experienced and amazing person. Reviewed on: 23rd February 2025

Easy to use, always helpful

Easy to use, always helpful. Really appreciate their app. Reviewed on: 5th February 2025

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