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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

HSBC

I have been with HSBC for a few years and the app is really simple and easy to use. I have a savings account and a debit account and would recommend having both. Reviewed on: 3rd April 2023

COMPARING BANKS

HSBC has a very good online and app offering but their actual physical bank is very below par. They make it very difficult to talk to a humon being Reviewed on: 3rd April 2023

Just good

More easy to borrow some loans Which is very helpful. Reviewed on: 3rd April 2023

Amazing bank and friendly staff

Great banking, easy service, always friendly staff Reviewed on: 3rd April 2023

Best bank ever good service

I am 1 year use hsbc bank that be great bank is my life ever Reviewed on: 3rd April 2023

IT'S ALSO A GOOD BANK

IM WITH THIS BANK FOR 23 YEARS AND HAVING GOOD SERVICES TOO Reviewed on: 3rd April 2023

Easy and useful bank account

I use this as my personal bank account for general life expenses and where my income gets paid into. It works really well for me and does everything I need it to. The only improvements could be more bank branches or the ability to get better investments Reviewed on: 3rd April 2023

It is very good bank in world

It’s very easy to operate. One app can make your life easier and with one account you can travel all over the world. It is my favourite international bank. Reviewed on: 1st April 2023

Good

Good customer service and very secure Reviewed on: 31st March 2023

Poor

Be careful this bank tends to withhold funds which are transferred into your account. You can’t rely on this bank. Unreliable I have no confidence. I Reviewed on: 31st March 2023

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