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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

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3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Awful

They've closed so many branches and their call centre is often busy. For some reason they've lately taken to suspending my debit card for suspicious activity every few weeks, even though my use of the card is no different from normal. I confirm mundane transactions I've made for small amounts and they lift the suspension again and can't provide me with an explanation of why the activity is deemed suspicious. They've done this twice while I've been in Norway, despite me notifying them in advance the exact days I would be there and using my debit card. I get about seven or eight pieces of junk post from them each month even though I've expressly requested they stop sending it. They've somehow "lost" two standing orders that I'd had running for ages and had set up myself online. They lied about a boost in the ISA savings rate in order to upsell me to a paid current account and admitted two months later I wasn't eligible for the higher interest rate for some nonsense loophole reason that isn't in the terms and it took me a fight to get the money back when I switched back to a free current account. They're just generally shocking really and that's before you factor in the ethical questions of some of their practices both in the UK and worldwide. Terrible, terrible bank. Reviewed on: 6th November 2018

Worst Bank in the UK

Old fashioned products, web UX and App. Nothing customer centric and too slow to move or innovate Reviewed on: 16th March 2023

No customer service India based unable to under over telephone

Customer service very long waiting times India based do not understand problems poor understanding of English Reviewed on: 16th March 2023

Inefficient bank

HSBC are inefficient in every aspect, I've maintained an account as its a graduate account with free overdraft. Phone broke and trying to sort on new one was an absolute nightmare, calling them you wait for hours too! Rubbish! Reviewed on: 16th March 2023

No branches

Have used them for many years but now moving away as all nearby branches have closed Reviewed on: 16th March 2023

Best Bank Ever

The Very Best Of Banking I'd Say! Reviewed on: 16th March 2023

Good services

This company is good, on the basic account you don t have to pay any fees...easy to use the app Reviewed on: 15th March 2023

Would definitely recommend

I have banked with the HSBC for years and they are always very helpful. Their internet banking service is very easy to use and I can instantly see where my finances are at. Reviewed on: 15th March 2023

A Great Bank!

I have been a customer for years and it's been super easy to join and manage. There's so many great options for bank accounts. Reviewed on: 14th March 2023

Seamless banking

Easy to use app, monthly bill calculator, different investment options, and helpful customer service where required. Reviewed on: 13th March 2023

Reliable, but potentially less rewarding

I joined HSCB for my first every current account and have held the account ever since. As one of the biggest banks they offer a full range of products and services which you can access through the app once you've created your current account, but the current account itself isnt as rewarding as other more recently current accounts on the market. As such I've retailed this current account for convienience- is is certainly reliable and in the case of any major problems there is the option to go in branch- but I use another account for day to day spending. Reviewed on: 13th March 2023

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