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HSBC: Bank Account reviews

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3.61
Based on 1,227 reviews, last reviewed 20th Dec 2024
50% decrease in 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
44%
See only 4 star reviews
24%
See only 3 star reviews
11%
See only 2 star reviews
6%
See only 1 star reviews
15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024
Abs's avatar
Abs

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024
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Eric
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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1227)

Good Bank

5
Always had good service from HSBC Reviewed on: 13th March 2023
Luke Cook's avatar
Luke Cook

HSBC cock up my application.

1
I opened an account with them which took them 21 days to do!!. GEESSS!. I was leaving TSB who are also a joke!. I tried to open a second account with HSBC, only to be told three weeks later, that my application is missing in their system! I now get texts to ring in as they now have my account, and when I ring in, your on hold for eternity!. My advice is, don't join this crappy service of a bank, and sign up to Starling Bank, who by the way, opened up an account with in 1 hour!!. Now that's service for you. Bye bye HSBC! It's been a awful pleasure. Reviewed on: 12th March 2023
Jesse Sims's avatar
Jesse Sims

Good account

3
Whenever I have inquiries I can just chat with an assistant and most of the time my problem is resolved. Reviewed on: 12th March 2023
Vincent Chan's avatar
Vincent Chan

great!

5
ALWAYS SILENTLY WORKING AWAY IN THE BACKGROUND BUT ALWAYS THERE WHEN I NEED THEM. THEY HAVE MY BACK AND THEY MAKE THING SSIMPLE. I TRUST THEM. Reviewed on: 11th March 2023
kevin sira's avatar
kevin sira

Good account with good app

5
The process of applying and switching was simple and the app really helps in keeping track Reviewed on: 11th March 2023
Anthony Whitney's avatar
Anthony Whitney

Great service

5
Smooth account opening process with great incentives. Clear communications and good website and app. Reviewed on: 11th March 2023
Mark Scriven's avatar
Mark Scriven

Appalling customer service

1
Whenever I go into my branch (Sheffield) for anything I am immediately directed to online banking. Staff refuse to assist in person, HSBC does not care about its customers any more. Reviewed on: 11th March 2023
Cwm Winston's avatar
Cwm Winston

Good Bank

4
I joined when they offered £200 to switch. Pleased with that. When an issue arose unconnected with that they acted extremely quickly. Reviewed on: 11th March 2023
Ralfsmum 's avatar
Ralfsmum

Bank Account

3
Excellent customer service and great products offered Reviewed on: 11th March 2023
Husnain Khizar's avatar
Husnain Khizar

Slow service

3
They make requests very complicated and long winded Reviewed on: 10th March 2023
Jordan Brogden's avatar
Jordan Brogden

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