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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

AMATEUR BANK OF CLOWNS ENGAGED IN DISTURBING, ILLEGAL CAMPAIGN OF VILE ABUSE

I suffer from SEVERE HEALTH PROBLEMS, known to HSBC for many years (I have been a customer there for 20). Bank is now engaged in a PROLONGED, MALICIOUS CAMPAIGN OF ABUSE & ILLEGALITIES (involving staff members Geneen, James Tapp, Bethany Hayton). Company seems to think the law/rules don't apply to them - & they can act as they wish. My life/health has been utterly DEVASTATED by the GROSS NEGLIGENCE/INCOMPETENCE & disturbing campaign of ILLEGAL ABUSE embarked on by company & their rogue, Extremist, creepy/voyeuristic staff. I suffer from severe health problems with a HIGH LINK to SUICIDE - & have been left feeling SUICIDAL bu the persistent, prolonged ABUSE, NEGLIGENCE & ILLEGAL CONDUCT of this appalling, dishonest/unscrupulous, BLM-Terror Supporting Business Reviewed on: 24th April 2023

HSBC

They owe me money from years ago , they changed me every month £20 /£25 each month for going over my overdraft 2 pence : 5 pence for years and iv just had 2 checks from them. So I phoned them and they would not tell me anything just oh we think we owed you some!?!?!?!? Money …… yes a lot more than £50 . £8 years I worked hard in that factory for the tax man / N/I/ then you HSBC £25 a month…… some lucky man / woman is sitting on a pot of gold . I’m taking this further…… Reviewed on: 17th April 2023

Hsbc

Fantastic,all that is needed in a bank account Reviewed on: 11th April 2023

Pretty good service but online chat would be better

On the whole, HSBC service is satisfactory and if they make an error they make sure they resolve it. I don't always find speaking on the phone to them easy and would prefer online chat to a chatbot. Reviewed on: 11th April 2023

old fashioned

not very reliable, careless with overdrafts Reviewed on: 11th April 2023

Most reliable

I had my first account with HSBC when I moved to London and they continue to be a reliable partner for 8 years and counting. Reviewed on: 11th April 2023

Hsbc premier bank account

Customer service for hsbc bank account is much better than my experience with other banks. Never had to wait too long on the phone and the people dealt with were always helpful and knew how to gandle the issues I raised. Their app is pretty comprehensive and easy to use and very customer friendly the way it is set out. Reviewed on: 11th April 2023

Just what I want from my Bank

HSBC is always a pleasure to deal with - friendly staff in branch and contact centres. If I ever have an issue, they sort it out with ease and professionalism Great mobile app features - love that they now offer investment services to personal customers Highly recommend to friends and family Reviewed on: 11th April 2023

Great

My experience with HSBC has been really good so far Reviewed on: 11th April 2023

The Best Bank

Simply the best bank. Always sort any problems out. Very polite and cheerful when I visit my local branch. Sorted out a problem with my app and gave me great advice. when I needed it Reviewed on: 11th April 2023

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