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HSBC: Bank Account reviews

3.67
Based on 1,264 reviews, last reviewed 11th Mar 2025
733% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
44%
See only 4 star reviews
24%
See only 3 star reviews
11%
See only 2 star reviews
6%
See only 1 star reviews
15%

Latest highest rating:

5

Excellent reminder service Will inform me of any direct debits coming up or due the next day, very helpful Reviewed on: 11th March 2025
sukhwinder parmar's avatar
sukhwinder parmar

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025
RC's avatar
RC

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1264)

Reliable service

5
Very helpful staff each time I ring. I get friendly advisors who sort any query I may have Reviewed on: 16th March 2023

Competent and safe

4
The bank is welcoming and very attentive to your needs Reviewed on: 16th March 2023

Not responsive for calls

3
Not the best bank. Would not use it if there is choice Reviewed on: 16th March 2023

HSBC Premier current account

3
It is okay--but not easy to open. customer care is not easy to get a response to--if one sends a secure message the response if often--phone in. The card costs more to use overseas than digital only banks. Reviewed on: 16th March 2023

Not very user friendly

2
I have banked with HSBC for decades. It is extremely difficult to speak to customer services. The chat is very limited in topics and even after requesting a call back it didn't happen. Reviewed on: 16th March 2023

Excellent service !

5
Excellent service provided by this Bank, App/website is very secure as well as easy to navigate and very happy to investment accounts as well. Reviewed on: 16th March 2023

Amazing

5
This bank is amazing. I really love it and is have referred several friends. Reviewed on: 16th March 2023

Worst Bank in the UK

1
Old fashioned products, web UX and App. Nothing customer centric and too slow to move or innovate Reviewed on: 16th March 2023

No customer service India based unable to under over telephone

1
Customer service very long waiting times India based do not understand problems poor understanding of English Reviewed on: 16th March 2023

Inefficient bank

2
HSBC are inefficient in every aspect, I've maintained an account as its a graduate account with free overdraft. Phone broke and trying to sort on new one was an absolute nightmare, calling them you wait for hours too! Rubbish! Reviewed on: 16th March 2023

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