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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.17

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

They are very responsive to queries

Love online chat - most helpful. Reviewed on: 6th February 2020

Bank that follows through and delivers

HSBC aren't a bank who turn their back at you when the going isn't straight forward. Indeed they understand the value behind relationships and always look to provide with a balanced services which is best suited for the customer. Reviewed on: 19th January 2020

Appallingly incompetent

Disgraceful service, lost certified documents that had been provided as part of a 10 year safeguarding review, then attempted to shut down my account and froze all my money while doing so. Told me it would take 5 days to even accept a complaint to get money back. Staff deeply unhelpful. Many days wasted on the phone and going into the branch and after reassurances the issue had been dealt with and it was their mistake, they restarted the whole thing 4 months later and attempted to shut down the account again. Avoid this bank and do yourself and your business a favour. Reviewed on: 17th January 2020

Not too bad

Overall, they're ok. Can be very variable when trying to contact on the phones though. Reviewed on: 13th January 2020

Absoluteley Shocking Service

After 9 days of trying and our third business banking application, numerous calls back and forth to their call centre who were extremely rude and non concerning we decided to call Barclays Bank. Thankgod we did they were polite extremely helpful and understood our position getting us an appointment the next day. Hopefully should have our business account within a week Thanks Barclays Bank Reviewed on: 8th January 2020

Complete mess from account opening to onboarding

Despite being an HSBC Customer for 30 years with a Mortgage with HSBC it still took 6 months to open a business bank account. Complete mess from start to finish. Local branch Canary Wharf failure to respond to account opening request made locally in branch and over email. Fobbed us off to another branch as "too busy". Great local branch manager in Stratford but arms tied. Complete various paper forms in person for multiple directors, return twice to branch to bring further information not requested before first meeting. Then radio silence. Had to chase branch for follow up. Finally an update / delay tactics by asking us to submit more information to branch. Account opening documents, cards, security cards sent late. First letter from bank wants welcome letter but an apology letter for not sending out the account terms and conditions. Most awful disjointed and lackadaisical customer experience. Finally get into bank account and the web app is the same old clunky unresponsive product HSBC have been hosting for the last 10 years. Main reason we opened withHSBC was for foreign exchange which you have to pay additional monthly charge for we only discovered after opening even though we mentioned to business manager it was the primary reason were opening. Doubt he even knew they had started charging for it. We opened an account with a Neo Bank competitor Starling - seamless onboarding, responsive customer centred team. App is modern and easy to use and offers continual new advances. For Foreign exchange we use Transferwise. When time is money for your business avoid HSBC as unnecessary time sink. Why trudge when you can sprint. Reviewed on: 3rd January 2020

Do we look a day old?

We are a business customer and I so wish we weren't! 1) Their online banking service is archaic and has the functionality of a fridge. 2) Telephone banking is OK but lengthy - hence the 1 star! 3) But MOST annoying is the level of detailed PERSONAL info they need from you for 'SAFEGUARDING' your account ie. protecting it from fraud. Do we look a day old? We've been customers for 6 years - so if what they say is true, for the past 6 years we have been exposed to all sorts of potential fraud scams and goodness knows what! The level of personal info they NEED could not possibly all be required to safeguard our account from fraud, but WOW what a great collection of insights they now have about us - we could have refused but they CLOSE YOUR ACCOUNT DOWN if you DO! If I had the time I would have changed banks, but with regret we have passed on everything and are now deeply suspicious of their motives and ethics. Reviewed on: 17th December 2019

Terrible experience, long wait times, call centre staff are unhelpful and uncaring.

I didn't even manage to complete my application for a business account but from the experience I'd had, indicated I had a lucky escape. Took days for steps of the process to progress. Told they needed more information after sitting on application for a week. When I asked what that was, they didn't know. I asked for them to call me back when they found out, but they didn't. Chased for more info to be put on hold for 45 mins, hung up and rang back to find their systems had gone down and I'd been left on hold, each time no one seemed to care or even apologise for the delays and poor communication. I was hung up on twice by their call centre staff (first time because my daughter was crying and I needed a moment to calm her, second time right at the end of this charade because I closed the application due to the poor experience and was in the middle of asking to be put through to the right department to make a complaint... I didn't get the chance!). Avoid HSBC Business Banking at ALL costs. I've spoken to several other people since who had similar experiences. Reviewed on: 17th December 2019

If you remember 76512873 different security codes - great, sign up today.

You'll need a billion different security codes to verify yourself - no one can keep track. I absolutely loath their service. Reviewed on: 3rd December 2019

Awful Experience

For days, I've been trying to apply for a business account online-no success. I used the chat button-no reply. I rang them up this morning, my call got answered immediately but I got transferred and waited for 50 minutes so I decided to hang up. What a waste of my time and I can't imagine dealing with my day to day business banking with this kind of service. Reviewed on: 29th November 2019

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