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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 2.91 (74 reviews)

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2.75

Based on 74 reviews, last reviewed 7th Jul 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

14%

38%

Latest highest rating:

4

good and esay access, no big issue so far good and esay access, no big issue so far Reviewed on: 12th April 2024

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier Bank Account reviews (74)

Review of the HSBC, Premier Bank Account:

A brilliant service

Having moved over recently I can say their customer service has been excellent. They have also been superb at dealing with any issue. The app is quite modern and does what it needs to Reviewed on: 17th March 2023

word "premier" is meaningless, there is no service at all

There is just no meaning in calling it "premier". There is nothing good about this bank, their phone service and their app Reviewed on: 17th May 2022

Shocking deterioration in service

I have been an HSBC customer for decades and an HSBC Premier customer for nearly 20 years. However, there has been such a shocking deterioration in service over the last few years that I am leaving. The telephone banking service has become infuriating and almost unusable. Reviewed on: 26th April 2022

eroded all benefits and no longer open when needed

premier used to be a prestigious offering, it meant something to be a premier customer and you had access to 24/7 telephone assistance, global support, preferential rates and expert staff. now they are only open 8am -8pm, only remaining real benefit is travel insurance which you can get anywhere and there is no global support anymore, add that to the poorly trained and equipped staff - no one ive spoken to has a clue what to do, says they will transfer me then cut me off, some premier banking proposition this is! move your accounts elsewhere, they dont deserve your money! Reviewed on: 14th March 2022

Exchange rates on intra account transfers are very poor

I bank with HSBC in the US and UK (I need a bank that will give me both). Service is indifferent with most branches closing in US. It is slightly redeemed by a good internet banking site. However, as a Premier customer, I have to transfer funds between my own accounts from UK and US. HSBC takes a whopping margin or spread of 3.25% over the market exchange rates which is more than many credit cards take. I wrote to them about it but received a letter basically saying they could not discuss it due to "commercial sensitivity". At 3.25%, doesn't seem very sensitive. Reviewed on: 6th December 2021

Not a Premier Service

I wanted to open a HSBC Premier Account, but was told by the branch it would be easier to open a classic account first. I did this online, and after no response for 2 weeks - I discovered they had cancelled my application. The branch staff couldn’t even understand why. When they phoned me to setup the Premier Account, they told me that since I was an existing customer, I had to show that I paid my salary into the existing account. As I would not be paid for another 4 weeks, the application would be put on hold. Nowhere does it say this on the HSBC website. It says you can open a Premier Account in the branch - you cannot. It says you can pay your salary into the Premier Account - you can’t, as you have to prove that you qualify by paying into another account. It says you must phone to open a joint account - you don’t. Not even HSBCs staff knows how the Premier Account works. I have now told them that I won’t be continuing with the application, and will be staying with my current bank. Reviewed on: 6th November 2021

8 Week to open Bank Account

Zero start review. opening joint account is taking more than 2 months and still the saga continue. Every time me we do what they asked us to do then we been told nothing else is required from us in two days everything will be sorted. only after few calls and wait weeks we discover that we are still required to sign mandate documents. went again to the branch and after 50 minutes waiting we been served by probably 19 year old who go no clue on anything related to banking. she is good for doing photocopy only. after long argument with her on the ID we provided the branch manager told her to proceed and she shouldn't have never treated us like this. two weeks later we discover the branch still did not forward the singed document to the main office and we still couldn't have our account open. at least 10 call and complain and all what you get as response is if you are not happy about our service you can complain to the ombudsmen. two weeks later the only advice i can get is to get the document signed again, I am not sure this is correct as every time I call I get different story. I am premier customer with HSBC in over 3 countries and what I get here is second class treatment by unexperienced and unhelpful people all what they know is to say apologies. This is disgrace and everyone work there should be ashamed to work for this organization Reviewed on: 17th September 2021

PIMS account

Premier banking has really helped look after my money. I don’t claim to understand it entirely but my manager always puts me at ease and I trust his advice. Reviewed on: 17th September 2021

These accounts are far from Premier

I recently moved to HSBC Premier. I have experienced nothing but problems. These accounts are not Premier they are bolt standard accounts. They have a Premier Elite credit card and the credit limit they have provided is half that provided by my previous bank the HSBC owned First Direct. When i tried to make a credit payment to the account to make a large purchase this was rejected. When i called to complain, i was told by a very rude member of staff if i was not happy i should move banks. If you are looking for a Premium banking service you need to look elsewhere. Reviewed on: 26th June 2021

Pretty useless. Service very far from premier.

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact your local branch anyway. Reviewed on: 3rd June 2021

HSBC is still in the 20th Century

Huge mistake moving my account to HSBC Premier. The simplest tasks take an age, constant form filling by post. A letter from HSBC takes 14 days to receive and they attempt to blame Royal Mail. Their chat people are clueless and lie . Avoid Reviewed on: 8th May 2021

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