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HSBC: Premier bank account reviews

View other HSBC products
3.12
Based on 86 reviews, last reviewed 16th Feb 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
36%
See only 4 star reviews
12%
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10%
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8%
See only 1 star reviews
34%

Latest highest rating:

5

Good account benefits, professional staff, wide rang... Good account benefits, professional staff, wide range of products, well established Reviewed on: 22nd January 2026
Mjh's avatar
Mjh

Latest lowest rating:

1

Complete nightmare trying to set up Premiere account. Complete nightmare trying to set up Premiere account. The sms link timed out as I was a way for a few days. Trying to then deal with their customer se... Read more Reviewed on: 16th February 2026
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Paul C
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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Premier bank account reviews (86)

Worst Premier service

1
They blocked my card for no reason and after 2 weeks still haven't received the new one. Called them thrice, told me they'll check and report back to me but never called me back Reviewed on: 11th December 2017
Paul Messian-Imbert's avatar
Paul Messian-Imbert

Look after their clients

4
I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great customer service of HSBC. I am a relatively young Premier customer as I got upgraded when I received an inheritance, I still find the range of products offered good for my lifestyle. Whenever I have an issue with any aspect of my banking, I have always been confident that HSBC would resolve the issue and they have. I feel like I am dealing with humans with them who treat me as an individual. I have a few bug bears though: The credit card. It is so bog standard it hurts. No cashback. The points take ages to accumulate so long in fact that you forget about them. I recently had a batch expire because I did not have enough to redeem anything. Basically it does not feel very premier. The savings rates are abysmal. I really ought to move my cash elsewhere! The children’s account are completely no frills. I would really appreciate HSBC doing something to reward their custom or st least make banking more engaging for them. The bottom line is over the years I have grown to trust HSBC (much more than other providers). That is really important in banking. Reviewed on: 10th November 2017
Momama's avatar
Momama

Awesome service

5
Always fast and efficient. I've never had a problem with hsbc. Would definitely recommend. Reviewed on: 5th September 2017
Ahsan Ali's avatar
Ahsan Ali

Very Good Service

5
Very attentive phone staff. Will definitely recommend Reviewed on: 24th June 2017
Azolous's avatar
Azolous

Personal Service

5
It is very likely that I would recommend HSBC to friends/family. Reviewed on: 22nd June 2017
Neil Gallagher's avatar
Neil Gallagher

Personal Service

5
I like how when you phone up customer service, they always greet you by your name. Reviewed on: 22nd June 2017
Neil Gallagher's avatar
Neil Gallagher

terrible service, inflexible and unhelpful

1
HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016
Fiona jk's avatar
Fiona jk

Thinking of switching

2
Have been without internet banking as my secure key has given up and branch had 'run out' last time I walked past one that was open. Call today took 5 min to be answered. In the grand scheme of things not that bad...but calls to premier banking are normally answered much quicker 15-30 secs. Reviewed on: 17th December 2016
Michael Fotis's avatar
Michael Fotis

Persevered lot but still getting worse

1
HSBC ask you to reach Premier status. Premier lounges in Airports - well good luck with that. Now charge you £30 for transactions over 10k. So 50k in to reach Premier account status but Co-Op and Santander allow you to transfer 100k without charges and even after that limit it is still cheaper than being a Premier holder with HSBC. There is absolutely no benefit other than a headache you will get for that service Reviewed on: 5th December 2016
malcolm's avatar
malcolm

Better...

4
My personal secure key had come to the end of its life (I had it for years), so needed a new one. Branch staff wee helpful and the process of setting it up worked. Not sure why secure keys are still needed though... Reviewed on: 14th September 2016
Michael Fotis's avatar
Michael Fotis

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