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HSBC: Premier bank account reviews

Name: Premier bank account
Rating: 3.11 (87 reviews)

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3.11

Based on 87 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

13%

10%

33%

Latest highest rating:

4

Hsbc Premier account I have had a hsbc Premier account for a while and also use their service for a mortgage. If i ever have an issue I will contact their customer service... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Complete nightmare trying to set up Premiere account. Complete nightmare trying to set up Premiere account. The sms link timed out as I was a way for a few days. Trying to then deal with their customer se... Read more Reviewed on: 16th February 2026

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Premier bank account reviews (87)

Sounds flashy but it does not deliver any benefit when you need.

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping. So he is no better than Google. Secondly, as part of the Premier, you get travel insurance. I had an emergency and had to cancel my travel. I thought I had a travel insurance being a Premier customer but it was of no use. HSBC uses Aviva for travel insurance. And Aviva has outsourced travel claims to Cega group. They are measured on how not to pay and with long tail no customer empathy or relationship. So it is useless and I recommend to not to rely. With my experience, Premier status is of no benefit unless you want to show off. Use your money smartly as HSBC is not competitive for any thing in any case. Neither best mortgage not best ISA. So why even consider. Reviewed on: 18th February 2018

Worst Premier service

They blocked my card for no reason and after 2 weeks still haven't received the new one. Called them thrice, told me they'll check and report back to me but never called me back Reviewed on: 11th December 2017

Look after their clients

I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great customer service of HSBC. I am a relatively young Premier customer as I got upgraded when I received an inheritance, I still find the range of products offered good for my lifestyle. Whenever I have an issue with any aspect of my banking, I have always been confident that HSBC would resolve the issue and they have. I feel like I am dealing with humans with them who treat me as an individual. I have a few bug bears though: The credit card. It is so bog standard it hurts. No cashback. The points take ages to accumulate so long in fact that you forget about them. I recently had a batch expire because I did not have enough to redeem anything. Basically it does not feel very premier. The savings rates are abysmal. I really ought to move my cash elsewhere! The children’s account are completely no frills. I would really appreciate HSBC doing something to reward their custom or st least make banking more engaging for them. The bottom line is over the years I have grown to trust HSBC (much more than other providers). That is really important in banking. Reviewed on: 10th November 2017

Awesome service

Always fast and efficient. I've never had a problem with hsbc. Would definitely recommend. Reviewed on: 5th September 2017

Very Good Service

Very attentive phone staff. Will definitely recommend Reviewed on: 24th June 2017

Personal Service

It is very likely that I would recommend HSBC to friends/family. Reviewed on: 22nd June 2017

Personal Service

I like how when you phone up customer service, they always greet you by your name. Reviewed on: 22nd June 2017

terrible service, inflexible and unhelpful

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016

Thinking of switching

Have been without internet banking as my secure key has given up and branch had 'run out' last time I walked past one that was open. Call today took 5 min to be answered. In the grand scheme of things not that bad...but calls to premier banking are normally answered much quicker 15-30 secs. Reviewed on: 17th December 2016

Persevered lot but still getting worse

HSBC ask you to reach Premier status. Premier lounges in Airports - well good luck with that. Now charge you £30 for transactions over 10k. So 50k in to reach Premier account status but Co-Op and Santander allow you to transfer 100k without charges and even after that limit it is still cheaper than being a Premier holder with HSBC. There is absolutely no benefit other than a headache you will get for that service Reviewed on: 5th December 2016

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HSBC: Premier bank account reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review HSBC: Premier bank account now

HSBC Premier bank account reviews (87)

Sounds flashy but it does not deliver any benefit when you need.

Worst Premier service

Look after their clients

Awesome service

Very Good Service

Personal Service

Personal Service

terrible service, inflexible and unhelpful

Thinking of switching

Persevered lot but still getting worse

Do you have a different HSBC product?

Want to see more from HSBC?

Stocks and shares ISA

Home Insurance

Business Insurance

Join Smart Money People

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