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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 3.01 (81 reviews)

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3.01

Based on 81 reviews, last reviewed 2nd Apr 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

12%

11%

35%

Latest highest rating:

5

I like HSBC, it is a great bank I like HSBC, it is a great bank - all my dealings with them have super smooth! Reviewed on: 3rd March 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Premier Bank Account reviews (81)

Ok bank

No better or worse than any other bank Reviewed on: 7th February 2020

Fantastic service

My son was the victim of a ATM fraud and when I made a call to report it as it was happening they gave me the opportunity of cancelling his card for him even though I wasn’t the card holder. I thought that was amazing as the perpetrators were still at the scene harassing my son. Amazing judgement call by the HSBC staff member Reviewed on: 7th January 2020

40% interest (just shy of) coming in 2020

Had my account since 2005 and always operated it within rules of useful for cash flow £5000 overdraft. This month they reduced my overdraft to £1000 & let me know from April they’re charging nearly 40% for it. Many better deals about and nothing special about this account any more so I’m binning them off Reviewed on: 26th December 2019

Good products, great service

Service really sets Premier apart. I appreciate the range of products, which could be wider (no LISA for instance), but having travel insurance included and points earnings capabilities for the corresponding credit card are pluses. Service is prompt, polite and useful. Reviewed on: 21st November 2019

Great product with benefits

Have been Premier customers over 20 years. Special treatment. Reviewed on: 5th November 2019

HSBC PREMIER Customer Service differ significantly between UK, Hong Kong and Indonesia

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer occupying the Premier lounge. In UK, specifically Newcastle, Sunderland and Morpeth branch, where some branches have no Premier section, you are just one of the masses, sometimes ignored and have to wait forever for the staff’s attention. Reviewed on: 15th April 2019

Best account

Quick response when calling. Fabulous account package. Great staff. Wouldn’t go anywhere different Reviewed on: 5th February 2019

on the ball and friendly

normally very helpful, friendly, quick assistance Reviewed on: 13th January 2019

HSBC's customer service is the best!

Applied for a Premier account and every person I came in contact with, either on the phone or face-to-face at the branch were very knowledgeable and so friendly - thumbs up! Reviewed on: 7th January 2019

Excellent service

HSBC Premier is a great personal service. Reviewed on: 3rd January 2019

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