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HSBC: Premier bank account reviews

Name: Premier bank account
Rating: 3.13 (87 reviews)

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3.13

Based on 87 reviews, last reviewed 16th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

13%

10%

33%

Latest highest rating:

4

Hsbc Premier account I have had a hsbc Premier account for a while and also use their service for a mortgage. If i ever have an issue I will contact their customer service... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Complete nightmare trying to set up Premiere account. Complete nightmare trying to set up Premiere account. The sms link timed out as I was a way for a few days. Trying to then deal with their customer se... Read more Reviewed on: 16th February 2026

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Premier bank account reviews (87)

serves well

being a premier customer is a premium quality customer experience. the level of customer service is outstanding. Reviewed on: 31st March 2023

A brilliant service

Having moved over recently I can say their customer service has been excellent. They have also been superb at dealing with any issue. The app is quite modern and does what it needs to Reviewed on: 17th March 2023

Do not bother

I was charging banks from Barclays premier as all of the Benefits you USED to get have gone and hsbc premier seemed like a good choice the service has been dreadful everything is sent by Royal Mail and is slow the app is so unreliable and you can never get through to talk to anyone and they are closing again so many branches it’s a nightmare worst of all they don’t care Reviewed on: 17th March 2023

Premier by name & nature

Premier is easy to use & has a great app & excellent customer service Reviewed on: 16th March 2023

Good perks for Premier free banking

Great service, opportunities. Great customer service Reviewed on: 10th March 2023

A good solid trustworthy Bank

Good service at my local Branch.(Hastings) Always helpful. Great manager. Nothing is too much trouble. Very knowledgeable & have no problems with my accounts. Reviewed on: 10th March 2023

Great service from a banking giant

This bank provides a consistently great service, any issues that arise are dealt with courteously and quickly. Reviewed on: 31st January 2023

Avoid at every single cost

Endless fraudulent attacks on my account since opening. The last one the cashier said they couldn’t complete payment over the counter as the money hadn’t been moved from my savings. We were taking money out and had in fact transferred this. She again claimed it wasn’t. Checked my account and the money I had asked for had come up as withdrawn on my online banking. I went straight back to the bank this member of staff was on her break?? Almost two hours of waiting on the bank manager to get to the bottom of what went on and apparently the lady behind the counter had gone ahead with my request removing the money from My debit account by accident? But hadn’t given me the money. So imagine if I wasn’t on the ball or a vulnerable person and this money would have disappeared. Absolutely disgusting service. I’ve had over 6 fraudulent attacks on my account in only a year, within an hour of opening this so called safer account I had 10,000 pounds taken and sent to Dubai. Apparently and the excuse this time was the advisor left my details on screen and made the wrong transaction on the next call. What planet do these people think we are on to believe such blatant lies. Now today in trying to make a payment to my solicitor for a property, over two hours on the phone with calls cutting out from their end then to be told their voice recognition didn’t pick up my voice so they can’t make the payment. This voice system is completely floored it never picks up my voice but yet in the past they just ask additional security questions but refused today. When I first opened this account they were so far up my backside it was embarrassing, but now I’ve purchased 3 houses they seem less interested. They need to remember when I decide to sell these properties I need a bank I can trust and let me tell you now this bank is far from it. I now have to go into the branch tomorrow and take time away from what I should be doing to get this payment sent. Do yourselves a huge favour and avoid this bank and go somewhere else I will be closing my account down they’ve had far too many chances. Reviewed on: 12th January 2023

HSBC has destroyed once-great Premier service

I've banked with HSBC Premier for over a decade. The call centre used to be very efficient and helpful and the Premier Centres in branches very useful. No longer! Without telling customers, HSBC has done away with all the Premier Centres and merged the call centre. Service is now appalling with 20-minute wait times and staff who cannot resolve anything. The diminishing number of branches left open have staff who seem unable to resolve anything beyond minor queries, referring customers instead to the dreadful call centre. What a disaster. Reviewed on: 21st December 2022

Appalling service.

Phoned to request replacement debit card for my extremely deaf husband. Call handler insisted on speaking to him, so had to repeat questions as she went through security checks, at the end of which she said he had failed checks as I had repeated her questions, even though he had actually answered. Tine was when HSBC Premier was exactly that, a premier service. Now simply dreadful, time to change. Reviewed on: 1st November 2022

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