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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 3.01 (81 reviews)

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3.01

Based on 81 reviews, last reviewed 2nd Apr 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

12%

11%

35%

Latest highest rating:

5

I like HSBC, it is a great bank I like HSBC, it is a great bank - all my dealings with them have super smooth! Reviewed on: 3rd March 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and...

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HSBC Premier Bank Account reviews (81)

eroded all benefits and no longer open when needed

premier used to be a prestigious offering, it meant something to be a premier customer and you had access to 24/7 telephone assistance, global support, preferential rates and expert staff. now they are only open 8am -8pm, only remaining real benefit is travel insurance which you can get anywhere and there is no global support anymore, add that to the poorly trained and equipped staff - no one ive spoken to has a clue what to do, says they will transfer me then cut me off, some p... Reviewed on: 14th March 2022

Exchange rates on intra account transfers are very poor

I bank with HSBC in the US and UK (I need a bank that will give me both). Service is indifferent with most branches closing in US. It is slightly redeemed by a good internet banking site. However, as a Premier customer, I have to transfer funds between my own accounts from UK and US. HSBC takes a whopping margin or spread of 3.25% over the market exchange rates which is more than many credit cards take. I wrote to them about it but received a letter basically saying they could n... Reviewed on: 6th December 2021

Not a Premier Service

I wanted to open a HSBC Premier Account, but was told by the branch it would be easier to open a classic account first. I did this online, and after no response for 2 weeks - I discovered they had cancelled my application. The branch staff couldn’t even understand why. When they phoned me to setup the Premier Account, they told me that since I was an existing customer, I had to show that I paid my salary into the existing account. As I would not be paid for another 4 weeks, the... Reviewed on: 6th November 2021

8 Week to open Bank Account

Zero start review. opening joint account is taking more than 2 months and still the saga continue. Every time me we do what they asked us to do then we been told nothing else is required from us in two days everything will be sorted. only after few calls and wait weeks we discover that we are still required to sign mandate documents. went again to the branch and after 50 minutes waiting we been served by probably 19 year old who go no clue on anything related to banking. she is ... Reviewed on: 17th September 2021

PIMS account

Premier banking has really helped look after my money. I don’t claim to understand it entirely but my manager always puts me at ease and I trust his advice. Reviewed on: 17th September 2021

These accounts are far from Premier

I recently moved to HSBC Premier. I have experienced nothing but problems. These accounts are not Premier they are bolt standard accounts. They have a Premier Elite credit card and the credit limit they have provided is half that provided by my previous bank the HSBC owned First Direct. When i tried to make a credit payment to the account to make a large purchase this was rejected. When i called to complain, i was told by a very rude member of staff if i was not happy i should m... Reviewed on: 26th June 2021

Pretty useless. Service very far from premier.

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact your local branch anyway. Reviewed on: 3rd June 2021

HSBC is still in the 20th Century

Huge mistake moving my account to HSBC Premier. The simplest tasks take an age, constant form filling by post. A letter from HSBC takes 14 days to receive and they attempt to blame Royal Mail. Their chat people are clueless and lie . Avoid Reviewed on: 8th May 2021

Awful, bureaucratic, hellscape

Absolute worst bank I’ve ever used, and I have used many. Seems even the simplest of things is made intentionally hard to do, often gated by tedious process and sometimes even actual paperwork. Support agents often have little to no power to help you solve problems. Stay away. Far far away. Just closing my account took three months of constant fighting - I regret ever having registered. Reviewed on: 24th March 2021

Nothing 'Premier' about it!

Second month in with HSBC Premier and still not been assigned a relationship manager... after two phone calls to them - nothing back. Online chat response is non-existent. Generally rigid, impersonal and run of the mill basic banking services - my basic TSB account was better than this. Don't get sucked in with the 'Premier' label - it's a marketing gimmick - there is absolutely nothing 'Premier' about this service at all! Reviewed on: 3rd August 2020

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