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HSBC: Premier bank account reviews

Name: Premier bank account
Rating: 3.12 (87 reviews)

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3.11

Based on 87 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

13%

10%

33%

Latest highest rating:

4

Hsbc Premier account I have had a hsbc Premier account for a while and also use their service for a mortgage. If i ever have an issue I will contact their customer service... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Complete nightmare trying to set up Premiere account. Complete nightmare trying to set up Premiere account. The sms link timed out as I was a way for a few days. Trying to then deal with their customer se... Read more Reviewed on: 16th February 2026

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Premier bank account reviews (87)

HSBC Relationship Manager is the blocker for HSBC Premier Customer

HSBC relationship Manager contacted me out of the blue at about 7pm and introduced themselves and claiming that they could help me to apply premier credit card and provide me many other services. The standard time frame for all these application takes 10 working days approximately; but it's been close to the 3rd month, the application form haven't even been sent to me despite with multiple follow ups, the relationship Manager is simply ignoring the request. In the end, I have contacted the HSBC general hot line, and was advised to contact my relationship manager. is this a joke? HSBC primer provides bottleneck service when the relationship manager is not doing their job, Reviewed on: 26th October 2022

Appalling call centre and customer service

Really can't recommend at all the worst customer service I have ever had to deal with - all to 'protect' the bank really uninterested in helping - called re a cancelled order to see if it had been credited to card - hour long kafkaseque nightmare - unbelievably poor training scripts and policies - go eleswhere Reviewed on: 16th September 2022

Not really an account for the modern mobile worker

HSBC always advertises how they support you when working and travelling internationally. This isn't really the case with HSBC in the UK. My residency is no longer in the UK and I have HSBC premier accounts in 2 additional countries. The other countries support me well. However HSBC UK :- Has frozen my UK stocks investment account with them Refuse to talk to me about basic queries since I am not UK resident Allow me still to use my UK credit card but will never increase its limit. For what its worth I still have a UK family home and Experian will show me with a 999 credit score. It is just HSBC UK policy to dump you as soon as you move.... Reviewed on: 24th July 2022

Take your money elsewhere

Their premier service is really below par compared to that of other premier accounts in Singapore. The call service is as the previous review reported "infuriating". After holding on for ages and answering automated recorded messages, you get through to a "premier associate" who is always "unable to help". Unlike premier relationship managers at other banks, the ones at HSBC are also always disinterested and most of the time ask you to request services online yourself. Then after doing so, nobody updates you on the status of your application and you just have to assume. Reviewed on: 19th July 2022

word "premier" is meaningless, there is no service at all

There is just no meaning in calling it "premier". There is nothing good about this bank, their phone service and their app Reviewed on: 17th May 2022

Shocking deterioration in service

I have been an HSBC customer for decades and an HSBC Premier customer for nearly 20 years. However, there has been such a shocking deterioration in service over the last few years that I am leaving. The telephone banking service has become infuriating and almost unusable. Reviewed on: 26th April 2022

eroded all benefits and no longer open when needed

premier used to be a prestigious offering, it meant something to be a premier customer and you had access to 24/7 telephone assistance, global support, preferential rates and expert staff. now they are only open 8am -8pm, only remaining real benefit is travel insurance which you can get anywhere and there is no global support anymore, add that to the poorly trained and equipped staff - no one ive spoken to has a clue what to do, says they will transfer me then cut me off, some premier banking proposition this is! move your accounts elsewhere, they dont deserve your money! Reviewed on: 14th March 2022

Exchange rates on intra account transfers are very poor

I bank with HSBC in the US and UK (I need a bank that will give me both). Service is indifferent with most branches closing in US. It is slightly redeemed by a good internet banking site. However, as a Premier customer, I have to transfer funds between my own accounts from UK and US. HSBC takes a whopping margin or spread of 3.25% over the market exchange rates which is more than many credit cards take. I wrote to them about it but received a letter basically saying they could not discuss it due to "commercial sensitivity". At 3.25%, doesn't seem very sensitive. Reviewed on: 6th December 2021

Not a Premier Service

I wanted to open a HSBC Premier Account, but was told by the branch it would be easier to open a classic account first. I did this online, and after no response for 2 weeks - I discovered they had cancelled my application. The branch staff couldn’t even understand why. When they phoned me to setup the Premier Account, they told me that since I was an existing customer, I had to show that I paid my salary into the existing account. As I would not be paid for another 4 weeks, the application would be put on hold. Nowhere does it say this on the HSBC website. It says you can open a Premier Account in the branch - you cannot. It says you can pay your salary into the Premier Account - you can’t, as you have to prove that you qualify by paying into another account. It says you must phone to open a joint account - you don’t. Not even HSBCs staff knows how the Premier Account works. I have now told them that I won’t be continuing with the application, and will be staying with my current bank. Reviewed on: 6th November 2021

8 Week to open Bank Account

Zero start review. opening joint account is taking more than 2 months and still the saga continue. Every time me we do what they asked us to do then we been told nothing else is required from us in two days everything will be sorted. only after few calls and wait weeks we discover that we are still required to sign mandate documents. went again to the branch and after 50 minutes waiting we been served by probably 19 year old who go no clue on anything related to banking. she is good for doing photocopy only. after long argument with her on the ID we provided the branch manager told her to proceed and she shouldn't have never treated us like this. two weeks later we discover the branch still did not forward the singed document to the main office and we still couldn't have our account open. at least 10 call and complain and all what you get as response is if you are not happy about our service you can complain to the ombudsmen. two weeks later the only advice i can get is to get the document signed again, I am not sure this is correct as every time I call I get different story. I am premier customer with HSBC in over 3 countries and what I get here is second class treatment by unexperienced and unhelpful people all what they know is to say apologies. This is disgrace and everyone work there should be ashamed to work for this organization Reviewed on: 17th September 2021

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