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Andrea Doyle

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Review of the HSBC, Premier bank account:

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Appalling service.

Phoned to request replacement debit card for my extremely deaf husband. Call handler insisted on speaking to him, so had to repeat questions as she went through security checks, at the end of which she said he had failed checks as I had repeated her questions, even though he had actually answered. Tine was when HSBC Premier was exactly that, a premier service. Now simply dreadful, time to change. Reviewed on: 1st November 2022

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