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H&T : Pawnbrokers reviews

Name: Pawnbrokers
Rating: 4.8 (316 reviews)

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4.67

Based on 316 reviews, last reviewed 3rd Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

Top marks for the Clydebank shop !! Great to walk into a shop where the staff are greeting you a warm smile and a happy outlook.Explained what I wanted and the staff were on the job very... Read more Reviewed on: 12th October 2023

Latest lowest rating:

1

Tag Heuer Watch Saw a lovely Tag Heuer watch in the window of their Bolton branch for £995. Went inside to try it on and was advised I needed to have a photo ID. So ... Read more Reviewed on: 3rd December 2024

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H&T Pawnbrokers reviews (316)

Tag Heuer Watch

Saw a lovely Tag Heuer watch in the window of their Bolton branch for £995. Went inside to try it on and was advised I needed to have a photo ID. So I drove home, got my passport, went back to the shop and tried on the watch. I loved it and agreed to purchase it. Got to the till and was advised that they had displayed the wrong price and it was actually £2600.00 (big difference). They wasted my whole afternoon. Complained to head office and was advised they would sell me the watch for £2400 as a good will gesture. I fail to see any good will in charging me £2400 for a watch which was priced at £995. I wrote a complaint to their complaints team, as the advised and chased this after 4 weeks. They advised me their timescales are upto 8 weeks, so after 8 weeks I chased again and was advised there is nothing more they are prepared to do. I will never deal with these people again and I would advise everyone else to avoid them. Reviewed on: 3rd December 2024

Top marks for the Clydebank shop !!

Great to walk into a shop where the staff are greeting you a warm smile and a happy outlook.Explained what I wanted and the staff were on the job very quickly.Got what I needed and out the shop very quickly with a cheerfull "thank you and goodbye" from the staff. Will be back !! Reviewed on: 12th October 2023

No payment received.

Took in an some gold and totalled up nearly 1000 pound, they said they'd bank transfer and it would go straight in to the account, by the time I'd got home and checked we had recieved no payment, phoned them up and they said they'd been having an issue with Lloyd's Bank customers, so we waited til the day after and still no payment, contacted Lloyd's bank and they've said everything is fine and nothing should of stopped it going through.. it's been 3 days now, still not recieved any payment. Worst pawnbrokers ever. Absolute scam of a company Reviewed on: 14th August 2023

9ct gold earrings

Only weigh 2.1 grams bought for me as a present from my hubby from westerhailes shopping centre. They sold them for 105.00 but only 40 pound worth of 9ct gold. So tripleing there money on a deprived area and people. So how can this be justified as ok Manger wouldn't even help He stated that he pays 30 pound per gram. Yeah if there18ct. Total rip off don't go or if you do check the gold price. My earrings are only worth 40 pound. I am contacting trading standards and I know I won't get a refund but at least I can put my head on the pillow and sleep. Total scammer Reviewed on: 1st January 2023

Brilliant service and wonderful staff!

My nearest H & T branch is in Greenock, and every member of staff there consistently provides stellar customer service. They are always extremely friendly, helpful, knowledgeable, professional, and sensitive to each customer’s individual requirements. If, as in my instance, a customer is taking out a pawnbroking loan, the staff will take every measure to inform the customer of their repayment options, and of how to pay less total interest by following a repayment schedule tailored to the customer’s individual circumstances. The staff’s laudable personal qualities and professional, comprehensive approach to their work are especially important in a business such as pawnbroking, and proved to be even more so during the recent pandemic, when their concise and reassuring communication with pawnbroking borrowers such as myself was outstanding and greatly appreciated. In conclusion, I highly recommend H & T if you are contemplating taking out a pawnbroking loan, and I particularly recommend Chad and Janice, and their Manager Tina, who all work at the Greenock branch. Reviewed on: 11th December 2022

Customer service

Excellent, very friendly and helpful staff, would recommend Gateshead branch Reviewed on: 9th December 2022

Don't trust this company!

Don't trust this company!! They have sold 6 items of jewellery to an auction On 6 different contracts and 6 different items ranging from £100 to £400 all items were sold in auction. The fishy thing is all 6 different contracts ended being £10.26 in deificiet. That's like winings the lottery. What are the chances of all 6 items sold at different prices leaves £10.26 in deificiet. I made a complaint to h&t and asked to see the statements off goods that were sold to prove they haven't messed about with the figures. I was told by a manager that he will need about 1 week or 2 to gather the statements together from auction. The funny thing 1 month later I get a final response letter from h&t saying we are not obliged to show you proof of sale of your goods. Now work it out for yourself I say this company is messing about with figures and blatantly robbing me and probably loads more customers. I'm starting court action I'm bypassing the ombudsman going for cutthroat straight away. As I'm adamant that h&t are scamming me and all other customers. My advice is stay away from h&t as there unfair and not straight. I came into difficulty and pawned my goods and couldn't afford to pay back in time. But this doesn't give h&t the right to give me made up paper work showing under sold jewellery. This is corrupt and I will go through every possible way to expose this to the public. Reviewed on: 28th April 2022

Pawning

They give you fair prices always friendly and polite to customers Reviewed on: 16th June 2020

one happy customer

i recently bought a Rolex and some items of gold jewellery and i was satisfied with the service Reviewed on: 12th June 2019

Amazing value

I need a phone but was very unsure which one l needed.The young ladys were all so helpful and never felt pressure to buy anything .I have recommended the GATESHEAD branch to all my friends to go their before anywhere else.This shop is a little gem ,great staff, very helpful and friendly also amazing value Reviewed on: 12th June 2019

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