Write a review

Kent Reliance: Mortgages reviews

Name: Mortgages
Rating: 1.43 (28 reviews)

View other Kent Reliance products

1.35

Based on 28 reviews, last reviewed 26th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

85%

Latest highest rating:

4

VERY PROFESSIONAL TEAM VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM Reviewed on: 4th June 2020

Latest lowest rating:

1

Total Rip off We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25 percent, I ra... Read more Reviewed on: 26th March 2024

Read all reviews See your review

About this product

Kent Reliance is a banking services provider and specialist lender. The lender only accepts mortgage applications from qualified mortgage advisors. It’s important to be confident that you understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

Buying your home will likely be the largest financial decision you make in your lifetime. That’s why it’s important to find the right lender and mortgage for your needs. We collect Kent Reliance mortgage reviews to give you valuable insight into life as a Kent Reliance borrower.

Find out from homeowners why they chose a mortgage with Kent Reliance. Read about the main pros and cons they’ve experienced to make an informed decision about whether the lender is right for you. Learn more about the support provided by the lender and how communicative it is with its borrowers. Browse through our Kent Reliance mortgage reviews to find the ones most useful to you.

Did Kent Reliance help you buy your home? Share your honest experience with the lender by writing a review on Smart Money People. What mortgage do you have and have you been satisfied with it throughout the term? Share your experience with the application process and how supportive you felt Kent Reliance was throughout it. Have you been kept up to date with any important mortgage news and changes? Would you recommend the lender and mortgage to your family and friends? Whether good or bad, leave a Kent Reliance mortgage review today. Together, we can help people like you make better financial decisions.

Kent Reliance Mortgages reviews (28)

Review of the Kent Reliance, Mortgages:

Review of Mortgage offer

My circumstances are: 09/06/2022 – A letter was received from Kent Reliance stating my fixed rate mortgage was coming to an end and outlined several options open to me. One of those was to choose another fixed rate deal. I chose a fixed rate five-year deal at 3.44% and applied for the same as this was similar to my existing mortgage. 19/07/2022 – A letter was received from Kent Reliance outlining a mortgage offer of five years at a fixed rate of 3.44%. The various forms in accepting the offer were completed and returned. 15/08/2022 – A letter was received from Kent Reliance stating that my mortgage was linked to a Standard Variable rate and the rate was now 7.83%. The payments were over double what I had been paying and what the mortgage offer was. 22/08/2022 – I telephoned Kent Reliance and after a considerable time in the queue spoke to an agent who informed me to ignore the letter I had received, that I would be on the new product from 01/09/2022 and that I would receive confirmation soon after that. There was nothing further I needed to do. (To date (24/11/2022) no communication has been received). 28/09/2022 – Without explanation an amount was taken out of my account by Kent Reliance at almost three times the fixed rate amount and far more than the letter stated on 15/08/2022. 30/09/2022 – I telephoned Kent Reliance and again spent a considerable amount of time in the queue. I explained everything to the agent, who informed me there was nobody available to deal and that somebody from the retentions team would call me back later that day. I stated that I wasn’t happy with this and a complaint was raised. I was told somebody would call me back within three days in relation to the complaint. (No call backs were made). I followed it up by sending an email of my complaint. 04/10/2022 – I telephoned Kent Reliance at 10am and was informed I was 129th in the queue. There was an option to save my place in the queue and have a call back. I chose this option. No call back was made. 05/10/2022 – I telephoned Kent Reliance at 9am and again waited a considerable amount of time to speak to an agent who informed me that the new fixed rate mortgage would be in place this month and overpayments taken would be refunded. I further call was received from Kent Reliance who confirmed the new product had been activated and I would receive confirmation shortly. To date (24/11/2022) the new product is not activated and no confirmation has been received by myself. 07/10/2022 – A letter was received acknowledging my complaint, which would be investigated and responded to within four weeks. A telephone number was provided as a contact for any questions. 28/10/2022 – A further letter was received from the complaint's specialist stating that the matter was still being investigated and a response would be sent within a further four weeks. A contact number was provided for any questions. 28/10/2022 – An amount was taken out of my account by Kent Reliance at almost twice the fixed rate amount. I telephoned Kent Reliance and after twenty minutes pressed the option to keep my place in the queue and receive a call back. I also tried to contact the complaints specialist and left a message for them to call me back. No call back was received from either an agent or the complaints handling specialist. 31/10/2022 – I telephoned Kent Reliance at 9am and waited a considerable amount of time to speak to an agent. They informed me that the new mortgage was active and that the significant overpayments would be refunded within ten working days. No refunds have been received. Reviewed on: 24th November 2022

The poorest of poor

I am unfortunately a mortgage customer of Kent Reliance - fortunately my fix term ends soon - I cannot wait to move away from them. Service from the start has been at best appalling - they make life so difficult and stressful. Changing the payment date of the DD you can only do it for certain dates in the moth which don't include the end or the start of the month when most people get paid - WHY?? I have just received a letter telling me that the fixed term is ending and to log onto their online portal to look at other offers input the 8 digit number on the letter - their portal only accepts 7 digits - You couldn't make this up. Chose one of their DEALS and you only have to pay 0.25% of your existing mortgage balance for the privilege....the list goes on and on, all negatively. If you are choosing a mortgage provider irrespective of your situation - avoid Kent Reliance like the Plague Reviewed on: 16th August 2019

Mortgage Worry

Applied for a mortgage two months ago. KR request a continued stream of documentation - most of which they already have. Lots of false promises as we keep being told there will be a decision on our mortgage by the 'end of the week' - this is the fourth week now! Our vendors are becoming restless and looks like we may lose out on buying this house. Surely it cannot take this long - I'd rather have been turned down at the start so we could explore options as a new application will set us back, Please avoid this company. Reviewed on: 17th June 2019

my interest statement

I have used Kent Reliance for my buy to let Mortgage and had nothing but false promises from staff and supervisors All i have asked for is a statement of interest oct 15 to may 16 when my Mortgage finished and they cant even complete that task Absolutely hopeless ,they even charged me for the privilege Have now made 30 calls over 4 weeks and given up now Soooo frustrating Use this company and get nothing but trouble and lies Reviewed on: 11th September 2017

Horrendous

Our buyers have a Kent reliance mortgage they are constantly asking for more and more paperwork which we have already given them, changing the goalposts daily. Avoid like the plague - never been so stressed. Looking like we will lose the house we are going to as our sellers won't wait any longer - it's been 8 months!! Reviewed on: 9th June 2017

Unbelievably bad

Our buyers were with Kenthe Reliance and it took about 4months to get nowhere. Continual demands for more information etc before they gave up!! They lost our house and we look like losing the house we had hoped to buy. Reviewed on: 17th December 2016

Terrible

I submitted an application in January with KR, it is now July and they were still asking for more payslips, bank statements and a whole load of other documents. i lost the property that i put an offer on (obviously the sellers were waiting 6 months plus) also i then had to pay over 6k stamp duty. i had paid £380 and had requested a full refund due to the inconvenience and them not providing the service that was promised. They refunded me £250 and said the £130 was for admin fees which were not refundable. They did nothing for me so i don't know what admin they have charged me for? I went to Halifax and got my mortgage with them approved in 1 day! DO NOT WASTE YOUR TIME WITH THIS COMPANY!! Reviewed on: 5th July 2016

5 stars for product and service

I was advised that Kent Reliance had some good mortgage deals, and have been very happy with the level of customer service I have received. Mortgages have always been a bit scary for me, but great to be in good hands with these. Reviewed on: 22nd July 2015

Do you have a different Kent Reliance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Fixed Rate Mortgage
from TSB 3.94 from 17 reviews
Mortgages
from Coventry Building Society 3.40 from 28 reviews
Mortgage
from The Co-operative Bank 1.59 from 11 reviews

There's still more to see!

Kent Reliance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub