Write a review

Kent Reliance: Savings reviews

Name: Savings
Rating: 2.53 (40 reviews)

View other Kent Reliance products

2.45

Based on 40 reviews, last reviewed 10th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

25%

10%

18%

44%

Latest highest rating:

4

Excellent customer service The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Latest lowest rating:

1

Abysmal customer services. Abysmal customer services. Don't respond to emails. They agree to ring back but don't. secure messages unanswered. Worse customer services I have ever... Read more Reviewed on: 10th December 2024

Read all reviews See your review

About this product

Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Kent Reliance Savings reviews (40)

Review of the Kent Reliance, Savings:

unReliance

Unfortunately have to leave this bad review about this company,but it would be fair. I read a lot of bad reviews and was still hopeful it's not gonna happen with me. We had a mortgage AIP with them , which took 7 days to get through, as it went to underwriters, as a specialist lender they are working with people like us, who has some adverse credit history in past. They knew all our circumstances, issued AIP, then went for a full mortgage offer, paid £500 for valuation, credit check, affordability is all good , we had couple of late payments in past , which are expiring in 5 (!!!) days and we have received a NO from them after 3 weeks of wasting our time and been advised to re-apply after these will expire, taking in account fact , that our house is not built until August this year, which is another 7-8 months to go, they couldn't even give an exception for that silly mistake which expires soon. I will definitely raise an appeal and if needed will reach to CEO and FCA, as this is unfair and we were overjudged. They saying about flexible approach on their website , but it's absolutely not flexible, as they asked us to accept higher fixed rate over longer period and we accepted it. if we wouldn't have small issues in past, we wouldnt got with Kent ever, but only because they are adverse specialists, we had to and didn't know they will get us picked for one small thing of returned DD, which was paid ON TIME later and didn't even cause any late payment. Other than that we fit into their criteria listed on the website + we have a stable income, been working in the same place for 12 years, we have a deposit, on existing mortgage in 7 years never missed a payment ever. e We are serious buyers with stable income well above average and we have a disabled child, who is desperately waiting for her own room in a new house and now I have so say "No" to her, because suddenly KR is becoming very picky around failed DD, so it's a massive let down from their side, especially after a long wait and they could do a small exception around those 5 days, especially house will be only ready in 7-8 months time. Reviewed on: 23rd January 2024

Fair interest

Fair interest rates and prompt service Reviewed on: 27th September 2022

Very Very Poor

Do not bother going with Kent Reliance.I started in July trying to open accounts for both Grandchildren.We are now in Late September and despite money being given to both Children it is yet to show online or receive any written confirmation.I raised a complaint with the very poor Indian call centre only for them not to achieve any results.I await a complaint update from Sunderland (However this could take 8 weeks) Reviewed on: 22nd September 2022

Good fixed term rates but continues to appear to have an IT problem

We tried to transfer a part deposit online from an Instant Access account to a Fixed Term rate they had released earlier in the month. Our account is joint and we both have separate logins. The first account holder tried 3 times and then was blocked and the 2nd account holder tried once and was rejected. We eventually got them to allow us access to our savings but had to change password and adjust settings on our own computer. This request caused us concern given the depositors potential liability and loss of fraudulent claims. We have requested details of their external independent Auditors so we can bring this to their attention. This to date has not been forthcoming. Reviewed on: 4th November 2021

Competitive interest rates but their back office IT is a shambles

They give me 0.45% interest for an online savings account with same-day access and unlimited number of withdrawals, which at the moment is close to being the highest rate in the country. However they often have online banking outages or glitches, and twice recently they have shown duplicate transactions on my account. The first time my salary was shown as deposited twice - however the second deposit didn’t increase the account balance but rather all the previous interim balances were decreased incorrectly. I raised a complaint and after a few weeks they said it was a widespread problem which they had now fixed, on my request they gave me £50 compensation. However when they credited the £50 it was also shown twice - same problem - if it wasn’t so disturbing it would be hilarious. Another £50 compensation and three weeks later they seem to have finally fixed it. The annual statement then was issued online but inserted into the list of statements years back, this was apparently the case for all customers since Kent Reliance put a little note online advising customers to display all 6 years of statements to find this year’s statement. Shambolic. Reviewed on: 5th June 2021

A shoddy building society not worthy of custom

Like a lot of other investors with this building society I am having real problems having money returned after a substantial bond has matured, despite them receiving clear instructions to return the money to my linked account. Three emails and a telephone call have been ignored and they have set up a new account instead, at a lesser rate of interest. A very shoddy company which should be avoided Reviewed on: 29th April 2020

A Satisfied Customer

Transferred a cash ISA to Kent Reliance a year back. Never had a problem with them, transactions have been easy to conduct on-line, and telephone service has been fine. I have never been kept waiting on the phone, and have found their advisors to be helpful and efficient. I have experienced no problems at all. Reviewed on: 31st January 2020

Great building society with a local branch that looks after its existing savers.

Local branch if you want to pop in and chat face to face or all available online. Being able to pop in was very helpful when I wanted to move my money over to one of their newly launched offers which had a better rate than the older once I had with them. All done there and then in the branch. Very good rates from a trusted provider. Reviewed on: 17th November 2019

AVOID at all costs

Mortgage application - asked for reams of paperwork and questions answering, had me paying a valuation fee to be then told THREE months later they only lend me £20,000 less than original application, who applies for a mortgage with the wriggle room to reduce £20K.. They are shocking ! Reviewed on: 16th October 2019

Good regular saver rate

Although we had to go to our nearest branch to open regular saver accounts for both of us, we found the staff very friendly and helpful. As an existing customer, my wife was able to open an Easy Access account online. Reviewed on: 27th May 2019

Dreadful customer service

I was the only customer and kept waiting over 6 minutes whilst the four female staff behind the counter completely ignored me, chatting, putting on their lip balm and generally looking very unprofessional. Reviewed on: 12th April 2019

Do you have a different Kent Reliance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Savings Account
from DF Capital 4.29 from 5 reviews
Junior ISA
from Earl Shilton Building Society 0.00 from 0 reviews
Savings
from Revolut 4.86 from 36 reviews

There's still more to see!

Kent Reliance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub