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Leeds Building Society: Savings reviews

Name: Savings
Rating: 3.6 (43 reviews)

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3.59

Based on 43 reviews, last reviewed 10th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

12%

3 star

30%

Latest highest rating:

5

Been with them since I was a young girl Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to... Read more Reviewed on: 10th October 2024

Latest lowest rating:

2

Not great customer service slow to respond and stric... Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

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About this product

Leeds Building Society savings reviews can help you to find out more about life at Leeds Building Society. How easy is it to contact Leeds Building Society? And how friendly are they? Our Leeds Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leeds Building Society Savings reviews (43)

Review of the Leeds Building Society, Savings:

LEEDS BS LOYALTY PENALTY

It must be c.30 years since I started saving with the then Leeds and Holbeck Building Society and I could rely on them to treat me fairly on interest. THEN, after a period caring 24/7 for a relative, with little time to check interest rates, I discovered they had side lined my account and I had missed about £3000 in interest. I shrugged my shoulders and moved to a headline rate account and, after a couple of years I find they have AGAIN side lined my account, paying an extremely uncompetitive rate of interest. So, I've mainly transferred my savings to another building society which not only pays almost 2.5 times as much interest,but guarantees the interest rate for the future. SO IF YOUVE BEEN WITH LEEDS BS FOR A WHILE, CHECK YOUR SAVINGS RATE, AND MOVE TO A SOCIETY THAT TREATS YOU FAIRLY! Reviewed on: 2nd June 2023

Helpful online and in bank

Have banked with them for years know my monies safe friendly and helpful staff Reviewed on: 7th August 2022

Customer service

Almost impossible to get through on the phone, tried for 30mins 1st day, 45mins the second day, just telling you to stay on the line, no indication as to where you are in the queue, very poor customer service. Decided to cancel newly open account. Stay clear. Reviewed on: 6th April 2022

I only want my money back.... never again

Worst building society to try and get your own money out The questions they ask are ridiculous! I only want my money back.... you used it over 4 years so that's it worse experience ! Reviewed on: 12th March 2022

Worst building society to try and get your own money out

Good Rates

0.80 for 1 year bond probably the best on the high street Reviewed on: 12th January 2022

Simple and effective

Great to use, fantastic staff, no issues at all. Highly recommend Reviewed on: 22nd January 2021

Worst building society to try and get your own money out of

The questions they ask are ridiculous! It took us nearly a week because my husband forgot his postcode he is 78.... He answered everything else we took our money out closed accounts.Far too many questions, I know you have to answer some, but they went too far Reviewed on: 27th July 2020

Excellent Customer Service

I am always treated politely , and with friendly smiles and courtesy . I never have to wait long , and the products and interest rates are very attractive . Reviewed on: 15th April 2019

Friendly, helpful and informative

Great staff in our local branch, friendly, helpful and caring. Reviewed on: 10th January 2019

Astounded by the independent award claimed

Astounded by the independent award claimed for best savings provider displayed on the leeds buildingsciety site. This society hardly ever comes up with savings rates to compare with others yet alone beat them. When they do their online application system is tiresome with, even after you have entered all your details, forms then also to be printed; completed then sent. If you fail to see a select option button on the final screen as my wife did recently for her ISA to be transferred in from another society there is no way to go back then select it. The documents they have prepared to be available for download, such as the applications, are not suffixed correctly so you yourself have to alter the file extent before you can open them. I have told them about this problem 2 years ago but they have not corrected matters so still are making the same mistakes. When you do have accounts with them they regularly unilaterally decide to close them then reissue those accounts as a new product. Unlike most other finacial companies they do not allow you to manipulate yourself any non-online accounts, it has improved more recently where you can send them a secure message to give instructions. Their secure message system is also not one of the best as messages can be sent but you do not have an inbox. They have been told about their failings but they seem unable to listen or understand they could possibly be at fault. Use them only if you need to or they have a better product than elsewhere then tolerate the defects. Reviewed on: 15th December 2018

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