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Leek Building Society: Savings reviews

Name: Savings
Rating: 4.92 (3634 reviews)

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4.91

Based on 3,633 reviews, last reviewed 9th Apr 2025

680% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Very pleasant staff and like the fact I have... Very pleasant staff and like the fact I have to wait Reviewed on: 9th April 2025

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Latest lowest rating:

1

Cannot access account & stuck in a lockout loop I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them do... Read more Reviewed on: 4th March 2025

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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leek Building Society Savings reviews (3634)

Review of the Leek Building Society, Savings:

Cannot access account & stuck in a lockout loop

I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025

Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025

Very friendly and helpful staff.

Very friendly and helpful staff. Always smiling Reviewed on: 9th April 2025

Very pleasant staff and like the fact I have...

Very pleasant staff and like the fact I have to wait Reviewed on: 9th April 2025

Incredibly helpful, great rates!

They helped me recover my lost account, and gave me an excellent rate and incentive for transferring my money into a Stocks and Shares ISA. Reviewed on: 9th April 2025

Good service and helpful staff.

Good service and helpful staff. Always someone available to help Reviewed on: 9th April 2025

Always speedy always very helpful and pleasant.

Always speedy always very helpful and pleasant. Can tell all staff actually get very well. Family atmosphere Reviewed on: 9th April 2025

Very helpful and friendly staff.

Very helpful and friendly staff. Warm welcome Reviewed on: 9th April 2025

Very helpful can’t fault you at all

Very helpful can’t fault you at all Reviewed on: 9th April 2025

Always feel comfortable in branch

Always feel comfortable in branch Reviewed on: 9th April 2025

Glad we’re still on the high street

Glad we’re still on the high street Reviewed on: 9th April 2025

Very helpful and friendly staff.

Very helpful and friendly staff. Always sort out my needs Reviewed on: 9th April 2025

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Leek Building Society: Savings reviews

680% increase in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Leek Building Society Savings reviews (3634)

Cannot access account & stuck in a lockout loop

Very friendly and helpful staff.

Very pleasant staff and like the fact I have...

Incredibly helpful, great rates!

Good service and helpful staff.

Always speedy always very helpful and pleasant.

Very helpful and friendly staff.

Very helpful can’t fault you at all

Always feel comfortable in branch

Glad we’re still on the high street

Very helpful and friendly staff.

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