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Legal and General: Life Insurance reviews

Name: Life Insurance
Rating: 4.06 (105 reviews)

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3.90

Based on 105 reviews, last reviewed 17th Dec 2024

85% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

23%

12%

Latest highest rating:

5

Easy to use, easy to update policy and great price Easy to use, easy to update policy and great price Reviewed on: 14th October 2024

Latest lowest rating:

1

Completely incompetent at every level I just needed to change my Direct Debit details. L&G makes tens of millions in profit every year to spend on training their customer service represent... Read more Reviewed on: 17th December 2024

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About this product

Do you want to find out what life as a Legal and General life insurance customer is like? Now you can! Read Legal and General life insurance reviews at Smart Money People to find out what other policy holders have to say.

Legal and General Life Insurance reviews (105)

Review of the Legal and General, Life Insurance:

Brilliant experience.

I have never had any problems with contacting Legal and General, they manage my life insurance very well. I truly can't find a single thing to complain about. Reviewed on: 4th September 2024

Smart customer

Smart customer getting affordable insurance Reviewed on: 21st July 2023

Truly shocking communication, ignored and mistreated - AVOID.

Genuinely awful experience dealing with my Dad's life insurance with L&G, he was sadly diagnosed with a brain tumour that has drastically effected his life meaning he can no longer speak, walk or much else. My Dad originally contacted L&G on November the 24th of 2022 to get this resolved and almost 7 months later this is still not resolved. The last communication we received was on the 28th of March 2023, over 3 months ago now, raised a complaint on the 14th of June, CC'ing several different L&G emails and departments due to being ignored on each communication attempt, and have still NOT heard back. We received a 'We will get back to you in 7 days' email and almost 11 days later we have still NOT heard back. Please for the love of god respond to my mother's query so this can be sorted quickly, I am happy to remove this review if it is resolved quickly: Ref:1777027. I write this as a son who is about to lose his Dad at a very young age and your company has made this entire process stressful and in my opinion been incredibly insensitive throughout. Reviewed on: 27th June 2023

Best product overall

I took their product for life insurance and i feel i was served well and give a good deal for piece of mind Reviewed on: 31st May 2023

Good customer service

I am a customer since 6 years now and I had no issues since then very good customer service and customer handling Reviewed on: 31st May 2023

Run away now

One star is too much, should be zero. This is the worse experience I ever had in my life and they are making me very very sick, stressed and vomiting. They don't want to pay my little pension pot. They don't want to give me my money!! After weeks the problem looked solved and I have an email with the payment approval. When time for payment arrived nobody looks to know nothing and we started again from the beginning with the same nightmare. Awful, I really have no words. On the phone you have always different people, sometimes rude and not able to read all the emails. I have two contacts, one the trustees, both disappeared. I am going futher asking help to Ombudsman and I will do my best to discourage people to take Legal & General as pension provider because what they are doing to me is not legal at all. Reviewed on: 16th October 2022

Easy to get life insurance

Easy to arrange over 50s life insurancr Reviewed on: 7th October 2022

Simply fantastic

Who could ask for more? Just wonderful. Reviewed on: 15th September 2022

Wonderful customer service

L&G no longer provide life and critical illness insurance, but I found them to be consistently helpful and customer oriented across all of their services. Always easy to reach, with a Wales based office, helpful staff that take personal interest in your problems. But probably single best thing that puts this company before all others is that when you want to end any of their products they just do it for you. No lengthy begging and threatening to try and force you to stay with them, no trying to sell you a different product that doesn't suit you. This will definitely make me consider them every time I review my financial products. Reviewed on: 24th August 2022

Fair company

This company got me a great value life insurance, note I am a smoker. The staff was superb friendly and explained me everything. Reviewed on: 16th August 2022

Fair price for excellent cover

Compared others and still end up back to l&g. Easy to deal with comprehensive cover. Used to have investments and annuities with them but sadly they gave those up. By choice I would do everything with them. Sound company great customer service Reviewed on: 13th August 2022

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