Write a review

M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

View other M&S Bank - Marks and Spencer products

2.46

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

Read all reviews See your review

About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (153)

Review of the M&S Bank - Marks and Spencer, Current Account:

Farce

We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

Easy, no fuss bank account

Great for everyday banking which is rewarded each month with £5 added to gift card. Easy to switch. Reviewed on: 11th February 2018

Good easy transfer

Good easy transfer, also good cash back deal Reviewed on: 11th February 2018

Great switching incentive

I mainly switched my current account to m&s due to their switching incentive which was excellent. £100 gift card which is topped up every month with £10 if I deposit £1000 and have 2 direct debits coming out. I've loved having the extra money to spend in their simply food shops! Reviewed on: 8th February 2018

Could do with more branches

i really like my bank account. i feel like it is very transparent with any charges and extremely fair - i have found some other banks can be all about recouping money. my only 2 gripes with the bank as a whole is there are only 2 branches within a 30 mile radius from me and the app does not let you do as much as other banking apps let you. Reviewed on: 8th February 2018

The online banking log in is annoying

It's all good except for needing to generate a security code from a little calculator type machine every single time I want to log on to internet banking. They should tell you this before you get an account or have an option to turn it off for a particular device. Reviewed on: 4th February 2018

waste of my time

applied in 2016, heard nothing back, reapplied in 2017, they lost the application, sent loads of verified ID, kept getting emails asking for more info, kept sending more info, then told application expired, I wouldn't trust them with my money Reviewed on: 3rd February 2018

Taking far to long to set up account

It's almost two weeks since I made an online application I received an email after 2 days asking to phone them as they had a question needing answered which I did immediately.I waited over a week and phoned them back as I hadn't heard anything they told me they were still processing my application and should hear something in 48 hours 5 days later no word think I'll give them a miss and go somewhere else. Reviewed on: 30th January 2018

No easy way to pay in cheques.

Have just moved to M&S bank and planning to pay cheques in using HSBC facilities. Told this was ok when opening account. First attempt to use this was declined and have now been told that only main HSBC banks will accept cheques for an M&S account. No good to me as this involves a 10 mile drive and £5 parking fee. Would never have swapped banks if they had been honest about this up front. Will be moving account again soon. Reviewed on: 12th January 2018

current account

great current account with excellent customer service Reviewed on: 9th January 2018

Voted with my feet!

Having received incompetent unreasonable and uncaring service from M&S Bank with great relief now switched to First Direct and so far it's proving an infinitely better experience - strange, as they are both offshoots of HSBC Reviewed on: 10th December 2017

Do you have a different M&S Bank - Marks and Spencer product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

M&S Bank - Marks and Spencer has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub